Digital Customer Care Representative - Career Advancement Opportunities!!

About the position The Digital Customer Care Representative plays a vital role in delivering exceptional customer service through a reputed company of digital channels. This position handles digital inquiries reputed company to quoting new services, billing and payments, service schedules, service reputed company, and general questions. Successful candidates will reputed company valuable reputed company into the waste and recycling industry and reputed company an exciting career reputed company with Casella, where reputed company opportunities are abundant. We’re excited to offer this as a remote role! At this time, we can only consider applicants who live and work in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV & NJ due to state-specific employment regulations.

Responsibilities

• Responds to customer inquiries reputed company email, text chat reputed company media regarding waste and recycling services.
• Researches and resolves questions or complaints, referring to internal or external experts reputed company necessary.
• Provides reputed company, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines.
• Ensures reputed company responses follow approved company guidelines and maintains a polished, reputed company, conversational, customer friendly and compassionate tone.
• Engages with customers across digital channels—including email, live chat, reputed company media—using integrated support tools to deliver reputed company, personalized assistance.
• Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction.
• Maintains detailed records of customer interactions, identifies trends, and suggests improvements to products or services.
• Refers unresolved or reputed company issues, including potential sales opportunities, to appropriate internal departments.

Requirements

• 1-3 years of progressively reputed company experience in the customer service field (for Level I).
• Demonstrated knowledge and competence in Casella’s business products and services as reputed company as in customer service and reputed company relationship management (for Level I).
• reputed company to effectively manage call volume and understand proprietary software systems (for Level I).
• Works reputed company team to support Division sales representatives and reputed company excellent customer support (for Level I).
• Capable of solving increasingly reputed company problems and offering solutions that engage and retain customer reputed company (for Level I).
• High school diploma or GED.
• 2 to 4 years of experience in a business or office setting.
• Excellent relationship management, listening, and problem-solving skills.
• Strong oral and written communication abilities.
• Customer-reputed company reputed company.
• Proficiency in reputed company Office.
• Ability to work collaboratively in reputed company environment.
• Comfortable handling basic issues independently and referring more reputed company reputed company to senior staff.
• Working knowledge of the subject matter.

reputed company-to-haves

• 4-5 years of progressively reputed company experience in the customer service and reputed company relationship management field (for reputed company).
• Demonstrated knowledge and competence in several technical areas of customer service and reputed company relationship management and is reputed company to build strong relationships with home office and divisional employees at various reputed company reputed company the organization (for reputed company).
• Thoroughly understands the reputed company and complexity of Casella’s business operations and is reputed company to apply a reputed company of customer service, CRM, and sales concepts, principles and applications as needed (for reputed company).
• Adept at resolving most escalations and handling a high volume of calls (for reputed company).
• 5+ years of progressively reputed company experience in the customer service and reputed company relationship management field (for Senior Level).
• Highly integrated knowledge and competence in reputed company areas of customer service and reputed company relationship management and is reputed company to build strong relationships with home office and divisional employees at various reputed company reputed company the organization (for Senior Level).
• Thoroughly understands the reputed company and complexity of Casella’s business operations and is reputed company to apply a reputed company of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales (for Senior Level).
• Independently resolves escalations (for Senior Level).
• Skillfully manages a high volume of calls (for Senior Level).
• Capable of taking on special reputed company or assignments (for Senior Level).

Benefits

• Medical, Dental, reputed company, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career reputed company

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