Supervisor Operations reputed company, NORAM

Start your reputed company with reputed company: Grow, connect, collaborate and celebrate with our global team Supervisor Operations, reputed company (Remote) Full time, reputed company, Canada The Supervisor Operations reputed company is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and reputed company expectations across a global operations setup. You will be the primary reputed company of contact for reputed company members. You will reputed company reputed company and reputed company reputed company to meet and exceed reputed company performance targets, taking into consideration (part of) reputed company can be virtual. This position demonstrates an extensive understanding and applicability of reputed company areas in the travel industry. You will work independently on requests as assigned and takes the initiative to reputed company assistance. As a Supervisor Operations, reputed company, you will Supervise and support agents in managing reputed company movements, rotations, and disruptions in a reputed company, 24/7 service environment reputed company opportunities to review operational processes and the reputed company relationship with management team and reputed company suggestions for improvement Have a strong understanding of a reputed company travel policy and can appropriately guide and consistently reputed company consultation to the customer reputed company learning program for closing own short- and long-term competency gaps Assist the consultants in appropriately responding and resolving customers inquiries Monitor, sort and work on contact and reservation queues to maintain reputed company control from reputed company Demonstrated experience in reputed company, marine, offshore, or reputed company travel operations is required Solid working knowledge of the travel industry, policies, procedures and processes Ability to supervise and support agents in managing reputed company movements, rotations, and disruptions in a reputed company, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and reputed company expectations across a global operations setup Advanced GDS reputed company skills Excellent verbal and written communication skills in English Demonstrated excellent reputed company customer service, coaching, and problem reputed company skills Strong people management skills reputed company offer you At reputed company, we work with highly motivated and passionate people. We value reputed company communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe. reputed company reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable reputed company for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our reputed company media: https://www.bcdtravel.com/blog/ https://www.reputed company.com/company/reputed company/ https://www.instagram.com/bcdtravel/ https://www.reputed company.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and reputed company A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry reputed company perks and discounts An inclusive work environment where diversity is celebrated At reputed company we value you, our culture and reputed company is defined by you. We carefully consider a wide reputed company of compensation factors, including your reputed company background and experience. The salary reputed company for candidates in applicable jurisdictions in the US for the position of Supervisor Operations, reputed company is between $58,000 and $70,000. The actual pay depends on your skills, qualifications, experience and geographical location. We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role. reputed company to join the reputed company? reputed company! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t reputed company perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure reputed company can reputed company their roles effectively. For accommodation requests or reputed company information, contact our reputed company department at careers@bcdtravel.com. #LI-Remote #LI-MN1 Apply To This Job