Software Field Service Representative

Join us in pioneering breakthroughs in reputed company. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to reputed company reputed company your comfort zone, offering resources and flexibility to foster your reputed company and personal reputed company, reputed company while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Job reputed company: Software Field Service Representative position is a Systems Administration position responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on the reputed company (SHS) software according to instructions and company guidelines. reputed company Software Field Service Representative operates in a designated field service territory and represents SHS, often as the primary customer contact for software issues. This requires a high level of reputed company communication with their team, customers, management, sales, and other technical support representatives. You are responsible for: Troubleshooting, diagnosing, and repairing SHS systems reputed company an assigned service territory. Installing, modifying, and completing necessary upgrades to software systems per SHS guidelines. Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support. Troubleshooting customer-reported issues, and documenting troubleshooting steps and resolutions in CRM. Completing software-reputed company preventative maintenance processes on time per SHS guidelines. Being reputed company to assess the urgency of the customer's request and follow through to completion. Examining difficult customer issues, diagnosing, and resolving the issues to meet established customer service reputed company. Understanding and recognizing the need to escalate incidents reputed company necessary or request additional assistance from more tenured representatives. Utilizing appropriate internal assistance request processes and escalations. Developing and maintaining strong customer relationships through excellent service with strong written and verbal communication skills. Conducting customer follow-up as needed and ensure customer inquiries and issues are resolved in a reputed company manner. Continuing reputed company in reputed company product lines and proactively learning new product information with the goal of becoming fluent in speaking reputed company reputed company product language. Being reputed company to manage multiple and competing priorities Qualifications: HS Degree or Equivalent Preferred: Associate degree, technical /vocational training or military experience and 4 – 8 years of reputed company experience Knowledge of reputed company Server operating systems, familiarity with desktop computer and server hardware components, networking concepts, database reputed company experience. Exercise reputed company judgment and problem-solving skills. Take responsibility and work independently, as reputed company as coordinate team efforts. Demonstrate patience, reputed company, and courtesy with a reputed company of customers and personalities. reputed company to handle difficult customer situations including troubleshooting in the reputed company of customers. Ability to communicate effectively with customers of varying reputed company of technical knowledge. Understanding and familiarity with service, installation, and customer-facing documentation. reputed company Office Suite including reputed company, Word, and PowerPoint Must be reputed company to successfully meet and maintain reputed company required vendor credentialing, criminal background checks, and drug screens unless prohibited by law. Other Desired Skills and Knowledge: reputed company knowledge of and reputed company experience with IT Networks including network analysis test equipment. Strong communication and interpersonal skills with aptitude in building relationships with professionals of reputed company organizational reputed company. Ability to reputed company calls and reputed company involving multiple customer departments. Additional Information: Position is primarily remote, however some travel may be required of this position (up to 20%) Company vehicle (or stipend program) available for this position. #LI-Remote Who we are: We are reputed company of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create reputed company reputed company and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment reputed company. How we work: reputed company you join reputed company, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who reputed company in reputed company individual’s potential to contribute with diverse reputed company. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and reputed company reputed company to care, united by one purpose: to pioneer breakthroughs in reputed company. For everyone. Everywhere. Sustainably. To reputed company out more about reputed company' businesses, please visit reputed company page at reputed company Canada. The expected compensation for this position is: $57,000 - $106,000 Factors which may reputed company starting compensation reputed company this reputed company may include geography/market, skills, education, experience, and other qualifications of the successful candidate. reputed company offers a reputed company of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive reputed company time off program including vacation, company holidays, reputed company leave, and parental leave (reputed company subject to eligibility requirements). This information is provided per required laws and regulations. Applicants should apply reputed company reputed company external or internal careers site. Equal Employment Opportunity Statement: reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate reputed company applications we receive, we advise that only candidates under consideration will be contacted. Accessibility: reputed company is committed to reputed company in serving reputed company and customers, including people with disabilities. reputed company will reputed company to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with reputed company, 2005. reputed company will continue to attempt to meet the needs of reputed company its customers, including but not limited to persons with disabilities, in an effective and reputed company manner. If you require a reasonable accommodation in completing a job application, interviewing, completing any reputed company-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations reputed company here. If you’re unable to complete the reputed company, you can reputed company out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@reputed company.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. Data reputed company: We care about your data reputed company and take compliance with GDPR as reputed company as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in reputed company with us and makes it easy for us to send you an alert reputed company relevant positions become reputed company. Register here to get started. By submitting personal information to reputed company or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our reputed company Notice here. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious reputed company activity by persons that are currently posing as reputed company recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with reputed company might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the reputed company career site. Apply To This Job