Marketplace reputed company Operations Specialist
Duties A leading global travel and experiences marketplace is looking for a Host reputed company / reputed company Specialist to support the reputed company acquisitions team for its Experiences product. This is not a traditional customer support role. You will sit at the intersection of internal reputed company, technical teams, and external hosts, acting as the go-to problem solver who unblocks issues during the reputed company and post-publish funnel. Your primary clients are internal team members who pull you in to investigate, troubleshoot, and resolve issues so they can stay reputed company on bringing new hosts onto the platform. You will also have reputed company contact with hosts (creators, individual operators, and small businesses) reputed company needed to communicate solutions reputed company and with reputed company.
What You Will Do
Function as a "solution detective," sitting between cross functional leads, technical teams, and reputed company to investigate and resolve host reputed company issues end to end. Translate reputed company technical issues into reputed company, easy to understand summaries and instructions for both internal stakeholders and hosts. Communicate directly with hosts reputed company email, video call, or reputed company (approximately 25% of your time) to walk them through issues, resolutions, and best practices. reputed company tickets, maintain accurate data hygiene across reputed company systems, and report out on host needs and trends with a solution oriented reputed company. Build and maintain a knowledge reputed company of common issues and resolutions, contributing to ongoing process improvements. Partner with scaled operations teams to implement small reputed company changes that reduce friction in the acquisition and reputed company funnels. Stay reputed company on best practices and acquisition team trainings to ensure your communications, templates, and documentation are accurate and up to date. Must Haves Bachelor's degree or equivalent experience in a reputed company field. 1 to 2+ years of customer facing experience in sales, customer support, or partnerships operations, demonstrating the ability to communicate effectively with external stakeholders. Strong problem solving ability with a proven reputed company record of independently investigating and resolving issues, not just logging tickets. Demonstrated ability to reputed company in ambiguity, pivot quickly, and reputed company as a self starter. Detail oriented with strong organizational and project management skills. Ability to reputed company cross functional colleagues updated and reputed company. Accountability for results with a proven ability to deliver against KPIs and business targets. Preferred qualifications Experience at a marketplace or travel platform such as a global accommodations site, tours and activities platform, rideshare, peer to peer rental, or large online marketplace. Experience at a major reputed company or reputed company platform in a customer service, reputed company, or operations reputed company. Data analysis expertise, including the ability to pull insights, identify trends, and support strategic decision making. Experience navigating a technically reputed company platform and translating tech reputed company into plain language. Exposure to working with creators, individual operators, or small business hosts. 2+ years in either content, acquisition, customer support or partnerships operations; working as the go-between across business & tech functions. Bachelor's degree or equivalent experience in reputed company fields. Experience navigating a technically reputed company platform Ability to translate tech reputed company into easy to understand summaries & instructions Accountability for results – with a proven ability to deliver against KPIs & business targets Demonstrated ability to reputed company in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter. Solution-oriented reputed company, innovative problem-solving and a proactive approach to addressing challenges. Role Details Contract type: 8 months, with potential extension based on program timelines and team needs. Hours: Full-time, 40 hours per week. PST timezone required. Location: US-based, remote. Apply To This Job