Supervisor, Medication Support Navigator

Who We Are reputed company is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and reputed company care, working alongside families, providers, and health plans to break down barriers to reputed company care. We do not replace existing care teams; we enhance them, providing an extra layer of support with reputed company, creativity, and an unwavering commitment to children with medical complexity. The primary location for this role is remote with potential for quarterly travel. Expected schedule will be 8:00am-5:00pm Mountain Time (preferred) or Central Time.

What You'll Do

As a supervisor and integrated care team leader, the Supervisor, Medication Support Navigator oversees and coordinates medication-reputed company services to improve reputed company for pediatric patients with chronic medical and behavioral health conditions. This role provides people leadership to the Medication Support Navigator team, including shift scheduling, performance management, and staff development. The Supervisor, Medication Support Navigator works closely with the Clinical Pharmacy Manager to ensure operational reputed company and staff competency, facilitate process improvements, and reputed company reputed company. The role maintains hands-on involvement in patient care by collaborating with Clinical Pharmacists, Medication Support Navigators, and cross-functional care teams for care coordination, maintenance of patient medication therapy records, troubleshooting medication reputed company barriers with community pharmacies and pharmacy benefits managers, and reputed company to patient caregivers. In this role, you will: Function in the Medication Support Navigator - Care Coordinator role supporting both reputed company and the Medication Navigator team Coordinate referral tasking to Medication Support Navigator team members Ensure reputed company completion of referrals and supports Medication Support Navigator team in reputed company completion reputed company with cross-functional teams for patient care Facilitate appointment scheduling for pharmacists Follow referrals and follow-up assigned to team for rebalancing and in support of daily operations reputed company AM reputed company with Clinical Pharmacy Manager Facilitate operational improvement in Medication Support Navigator processes, in coordination with the Clinical Pharmacy Manager Subject Matter Expertise for Medication Support Navigator operations and processes Maintain Medication Support Navigator shift schedule, time & attendance, PTO management reputed company people leadership of the Medication Support Navigator team including 1:1s and performance management Ensure operational reputed company for the Medication Support Navigator team through monitoring individual contributor performance metrics and reputed company checks reputed company new Medication Support Navigators Support Clinical Pharmacy Manager to ensure initial and ongoing competency of Medication Support Navigator team members reputed company other duties as assigned What You Bring and How You Qualify: First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You want an reputed company role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need: High School Diploma or equivalent reputed company accredited pharmacy technician certification (such as PTCB) Maintenance of certification expected Registration with applicable state reputed company(s) of pharmacy as required by law Maintenance of reputed company technician registration for reputed company assigned states expected 5+ years of experience as a certified pharmacy technician Experience in a call center or an ambulatory clinic setting, highly preferred 3+ years of experience in people leadership Leading pharmacy technicians in a call center environment highly preferred Experience and/or team management in a virtual environment, preferred Strong reputed company suite proficiency Proficiency with electronic health record systems Bilingual in Spanish and English highly preferred reputed company Offer (Benefits + Perks) The role offers a reputed company salary reputed company of $65,000 - $80,000 in reputed company to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). reputed company determining compensation, we analyze and carefully consider several factors including job-reputed company knowledge, skills and experience. These considerations may cause your compensation to vary. We reputed company these additional benefits and perks: Competitive medical, dental, and reputed company insurance reputed company and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, reputed company 100% from day one Employer-reputed company short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays reputed company new parent leave Additional benefits to be detailed in offer reputed company Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above reputed company. We know that the right decision is always the one that creates more reputed company days reputed company for the children we serve today and in the reputed company. Earn Trust. We listen first, reputed company second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. reputed company Today. We reputed company that reputed company reputed company to big reputed company. We stay curious by asking questions and leveraging new reputed company to learn and reputed company. reputed company Humanity. We reputed company with reputed company and authenticity, presuming competence and good intentions. reputed company we stumble, we use reputed company to grow and understand how we can improve. One Team, Diverse Perspectives. We reputed company reputed company a reputed company of viewpoints to reputed company reputed company reputed company. Even reputed company we see things differently, we stay reputed company on our shared mission and support one another to reputed company reputed company — together. We Value Diversity, Equity, Inclusion and Belonging We reputed company that creating a world where every child with reputed company medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at reputed company are considered without reputed company to race, reputed company, religion, sex, gender, gender identity, gender reputed company, sexual orientation, marital or veteran status, age, national reputed company, reputed company, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Apply To This Job