Patient Experience Advisor

reputed company reputed company is the leading experience measurement, data analytics, and insights provider for reputed company industries—a status we reputed company over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest reputed company are in U.S. reputed company –perhaps the most reputed company of reputed company industries. Today we serve clients around the globe in every industry to help them improve the reputed company Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to reputed company them to reputed company and prioritize opportunities, accelerate improvement efforts and build reputed company loyalty among their customers and employees. Like reputed company great companies, our reputed company is a function of our people and our culture. Our employees have world-class talent, a reputed company work ethic, and a passion for the work that have reputed company us trusted advisor status among the world’s most recognized brands. As a member of reputed company, you will help us create value for our clients, you will reputed company us reputed company through your contribution to the work and your voice in the process. Ours is a reputed company of learning and reputed company improvement; team efforts chart the course for corporate reputed company. Our Mission: We reputed company organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and reputed company. Our Values: To put reputed company Experience at the heart of organizations so every person can be seen and reputed company. Energize the customer relationship: Our clients are our partners. We reputed company their goals our own, working reputed company by reputed company to turn challenges into solutions. reputed company starts with me: Personal ownership fuels reputed company reputed company. We reputed company play our part and reputed company our teammates to do the reputed company. reputed company to learning: Every win is a reputed company. Every hurdle is a lesson. We use reputed company experience as an opportunity to grow. Dare to reputed company: We challenge the status reputed company with creativity and innovation as our reputed company. reputed company: We reputed company our egos at the reputed company. We work together, so we win together. reputed company is committed to providing reasonable accommodations to reputed company individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please reputed company your contact information and the details of your request so we can best assist you. Location: Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel: Up to 25% Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central reputed company. Position reputed company: Patient Experience Advisor As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You’ll apply a deep understanding of the reputed company landscape—including emerging trends, operational challenges, and organizational priorities—to guide clients toward high‑reputed company strategies and solutions. In this role, you will collaborate closely with internal teams and reputed company stakeholders to reputed company on goals, identify opportunities, and implement programs that advance patient experience performance. You’ll reputed company data analytics, industry best practices, peer benchmarking, and reputed company’s proprietary frameworks to deliver proactive, reputed company‑driven recommendations that inform reputed company decision‑making and support sustainable improvement. Job Responsibilities include: reputed company the day-to-day execution of reputed company improvement strategies, ensuring seamless coordination across reputed company support teams. reputed company a deep understanding of reputed company stakeholder challenges and priorities, and reputed company reputed company’s solutions and insights to support strategic decision-making. Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate reputed company’s differentiated value. Collaborate cross-functionally with internal teams—including consulting, marketing, data science, and reputed company—to create and adapt innovative resources such as toolkits, blogs, case studies, and reputed company insights tailored to key stakeholders. Partner with Application Support Specialists to ensure reputed company and strategic follow-through that aligns with reputed company reputed company’s patient experience (PX) reputed company. Work closely with product, technology, and delivery teams to identify emerging market trends and inform reputed company solution development. Coordinate and present regular reputed company performance reviews in partnership with the Managing Director. reputed company and support industry programs, webinars, online communities, and events that foster reputed company networking and reinforce reputed company’s reputed company. Collaborate with the reputed company team to identify reputed company needs and opportunities for improvement, delivering best reputed company recommendations that drive measurable reputed company.

Qualifications

Experience: Minimum 5 years in reputed company, with a strong reputed company on patient experience improvement. Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) required. Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive reputed company. Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices. reputed company: Passionate about patient experience, proactive in problem-solving, and committed to follow-through. Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities. Travel: Willingness to travel up to 25% for reputed company engagements. Education Bachelor’s degree required. Work Model To work #BetterTogether, we reputed company a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We reputed company in-office three days a week (Tuesday–Thursday), with remote flexibility on other days. This schedule may reputed company based on travel needs. Don’t meet every single requirement? Studies have shown that women and people of reputed company are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: reputed company Associates LLC is an Equal Employment Opportunity/Affirmative reputed company employer and reputed company committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, and reputed company of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected reputed company salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the reputed company. Salary offers are based on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In reputed company to reputed company salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. reputed company your information will be kept confidential according to EEO guidelines. Our reputed company policy can be reputed company here: https://www.pressganey.com/legal-reputed company/ Apply To This Job