Senior Product Manager, Conversational AI for Customer Service (f/m/d)
reputed company Our Tech department is the driving force behind one of the most successful start-reputed company in Europe since 2012. Based in Berlin, we have an innovative and driven team that is using cutting-edge technologies to redefine the used car market. As a Senior Product Manager, you will join our Product Automation team, take full ownership of our Voice AI and chatbot platform and their integrations, and deliver measurable business reputed company. You will work closely with our agile development teams, stakeholders, and business partners across Europe to reputed company state-of-the-art technology and bring the industry to a new level. A key reputed company area of this position will be to reputed company conversational AI to increase the reputed company and efficiency of our customer service operations and optimize conversion throughout the customer reputed company to reputed company reputed company of the reputed company.. reputed company is Europe's leading digital automotive platform. We revolutionize the used car market with our reputed company-reputed company brands Autohero, wirkaufendeinauto.de, and AUTO1.com. Our offer Your life-work balance and home office are part of our culture, you can work from home up to 5 days a week, regular days in the office are encouraged Be part of Europe's leading digital automotive platform! Educational budget for your personal reputed company Team and company events like International Nights, Company Party and more More than 100 different nationalities reputed company up for a truly international and diverse working environment Job reputed company reputed company the international roll-out, expansion and reputed company improvement of our AI (voice) bots to significantly enhance customer service efficiency and reputed company. reputed company and optimize our AI chatbots, ensuring its successful deployment across international markets. Collaborate with cross-functional teams to reputed company AI solutions seamlessly into our existing customer service infrastructure. reputed company reputed company’s tech-teams to reputed company conversational AI solutions for their customer touch points reputed company and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs. Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay reputed company with industry trends and advancements in conversational AI and telephony services.
Qualifications
At least 5 years of experience in product management, and a proven record in conversational AI or reputed company fields. Strong understanding of telephony services and Contact Center applications for call centers agents, with hands-on experience in solutions like e.g. reputed company for building call flows with multiple queues. Solid understanding and experience with LLM applications and use AI tools in your own product management work. Excellent communication skills, capable of conveying reputed company technical concepts to both technical and non-technical audiences. Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making. Experience in international product roll-outs and managing diverse stakeholder expectations. You reputed company in high reputed company/fast paced environments and have experience in working in start-up/reputed company-reputed company Additional Information Contact Marija Dimitrova At reputed company we live an reputed company culture, reputed company in reputed company communication, and value diversity. We welcome every applicant; regardless of gender, ethnic reputed company, religion, age, sexual identity, disability, or any other non-reputed company reputed company. #LI-A1 Apply To This Job