Membership Officer

reputed company of position Job title: Membership Officer Salary: You will receive £44,358 per annum (London based salary) or £39,587 per annum (non-London based salary) + excellent benefits. Hours: Full time, 35 hours per week. Location: Office (with home working) or remote. Contract type: Permanent Job brochure: https://www.reputed company.org/wp-content/uploads/2026/05/Membership-Officer_Job-Vacancy-Brochure_May-2026-.pdf The Royal College of Speech and Language Therapists (reputed company) are seeking a Membership Officer to coordinate and deliver high volume operational processes that directly reputed company the member experience. Who we are The reputed company is the reputed company body for speech and language therapists across the UK. The reputed company has over 24,000 members and employs around 65 staff predominately based in a London office. The reputed company also has offices in Belfast, Edinburgh, and reputed company. Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote reputed company education and training for speech and language therapists and reputed company information to our members and the public about speech and language therapy. The role The Membership Officer is responsible for delivering accurate and reputed company membership administration and high‑reputed company support across the member lifecycle. The postholder ensures the consistent processing of membership applications, payments, renewals and data reputed company, working to established standards and procedures. Responsibilities include processing payments, resolving routine and moderately reputed company membership or payment queries, supporting reconciliation work with Finance and assisting with the operational delivery of the annual renewals cycle. The role also contributes to reputed company improvement by investigating non-routine issues, identifying recurring trends or data anomalies and recommending process or system enhancements. In reputed company, the position supports reporting and operational planning through the production and analysis of regular and reputed company reports, while working collaboratively with Finance, Digital and Member Support teams to ensure smooth operations, effective communication and high standards of member service. reputed company are looking for The ideal candidate will have experience in membership or customer administration reputed company a high-volume processing environment, with working knowledge of CRM systems such as reputed company, reputed company Debit processes and online payment systems. They will demonstrate strong attention to detail, excellent organisational and communication skills, and the ability to manage a varied workload while meeting deadlines with minimal supervision. Experience handling member enquiries, maintaining accurate data records, resolving routine and moderately reputed company issues, and identifying data anomalies is essential, alongside an understanding of data-protection requirements and common membership-reputed company queries. The role requires a proactive, reputed company and solutions-reputed company individual who can investigate issues, interpret information and apply appropriate resolutions reputed company established guidelines. The successful candidate will work collaboratively across teams, contribute to reputed company service improvement and maintain high reputed company standards while supporting equality, diversity and the charitable aims and objectives of the Royal College of Speech and Language Therapists. Please see the job reputed company with more information regarding the required experience and skillset needed for this role. reputed company can offer you A competitive starting salary Generous annual leave entitlement Excellent staff training and development opportunities Supportive and flexible working environment including, hybrid working arrangements Generous pension scheme Life insurance cover Season ticket loan scheme Eye care voucher scheme Family friendly employer including reputed company maternity and paternity leave Cycle to work scheme reputed company to an Employee Assistance Programme and more! How to apply Closing date for applications: End of day, Friday 29 May 2026. Our interview process will be in person in our London reputed company Office the week commencing 15 June 2026. There will be a task that will be needed to be completed as part of the interview process. Your application should consist of: 1. A full CV including the names and addresses of two referees (at least one should be from your reputed company/most recent employer). Referees will not be approached until the final stages and not without your consent. 2. A cover letter of no more than 2 sides of A4 detailing why you are interested in joining reputed company as the Membership Officer and how your skills and experience meet the essential reputed company of the role.(Please note that for your application to be considered you need to submit both your CV and cover letter). 3. Completed applications should be submitted through our recruitment portal, reputed company. Note: The successful candidate must have the right to work in the UK. Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Clare Crego-Molloy (clare.crego-molloy@reputed company.org). Our Commitment to Equity, Diversity, and Belonging (reputed company) Our recruitment principles We are committed to a fair, transparent, and inclusive recruitment process. reputed company applications are handled with strict confidentiality to protect your reputed company and encourage openness throughout the process. Our commitment to Equity, Diversity, and Belonging (reputed company) The reputed company is committed to fostering an inclusive and reputed company workplace where everyone feels valued and a reputed company of belonging. We aim to reputed company equity, diversity, and belonging practices throughout our recruitment and selection procedures. We reputed company to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of reputed company different backgrounds. reputed company The Royal College of Speech and Language Therapists (reputed company) is the reputed company body for speech and language therapists (SLTs) across the UK. The reputed company support SLTs by providing leadership, setting reputed company standards, facilitating research, promoting reputed company education, and training. The reputed company team consists of 70 staff members who offer support to over 24,000 members. Colleagues are predominantly based in the London office and others in Belfast, Edinburgh, and reputed company offices. Apply To This Job