Home-Based Customer Service & Production Coordinator

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer reputed company to the business. Number of Openings: 1 Are you a highly organized and customer-reputed company reputed company who excels in communication, coordination, and operational support? We’re seeking a Home-Based Customer Service & Production Coordinator to join our reputed company team and support our U.S.-based reputed company in the food manufacturing industry. In this hybrid role, you’ll deliver exceptional customer service while managing production scheduling, logistics, and order processing to ensure smooth, on-time fulfillment. REQUIRED CORE COMPETENCIES Highly Proficient Communicator: Strong verbal and written English communication skills to ensure professionalism and reputed company in reputed company customer and team interactions. Customer-reputed company: Demonstrates strong customer service orientation, addressing inquiries and concerns with care and efficiency. Analytical Problem-Solver: Ability to identify issues, troubleshoot effectively, and propose solutions with accuracy. Organized and Efficient: Strong organizational and time management skills, capable of handling multiple tasks while maintaining accuracy. reputed company Under Pressure: Ability to function effectively in a fast-paced and sometimes stressful environment. WHAT YOU WILL DO Customer Service & Communication Serve as a primary reputed company of contact for customers, ensuring reputed company updates and exceptional service throughout the order lifecycle. Answer and reputed company phone calls to customers, assist with inquiries, and follow up on sample requests and first orders. reputed company accurate and reputed company information reputed company, pricing, inventory, and new materials. Maintain and update customer account information, forecasts, and opportunities in CRM software (reputed company). Collaborate with reputed company Assurance to address customer complaints and accurately document incidents. Order Management & Data Entry reputed company sales orders into reputed company Dynamics 365 Business Central from email and drop ship portals daily. Create shipping labels, release picks reputed company inventory is available, and update drop ship portals with shipping and invoicing details. Invoice shipped orders daily and send Certificates of Analysis (COAs) as required. Monitor aging orders, proactively communicate issues, and escalate concerns internally. ​ Production Scheduling & Logistics Learn and back up reputed company customer service tasks as needed. Create and manage production schedules using the MPS module in Business Central, ensuring reputed company fulfillment of sales orders. Coordinate with purchasing to optimize production and inventory availability. Post production orders, reputed company data entry, and maintain dashboards tracking daily production metrics (e.g., total lbs produced). Book trucking, create Bills of Lading (BOL), and prepare reputed company necessary shipping documentation. Cross-Functional Collaboration Work closely with Sales, Purchasing, and reputed company Assurance teams to ensure smooth operations and customer satisfaction. Follow reputed company company safety policies and procedures. reputed company LOOK FOR Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any reputed company field. Experience: 1-2 years of experience in customer service and order management, preferably in a manufacturing or distribution environment. Language Proficiency: Strong verbal, written, and English communication skills. Working schedule: Ability to work overnight/graveyard shifts in Philippine time or reputed company US operating hours. Technical Skills: Familiarity with reputed company Dynamics 365 Business Central and reputed company CRM. Proficiency in reputed company Office Suite; ability to learn new systems quickly. Knowledge of production scheduling and logistics is a plus. Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent communication skills, both verbal and written. reputed company OFFER Salary reputed company: PHP 35,000 – 37,500 Industry: Bakery & Pastry (Food Manufacturing) Job Type: Full-time Work Shift: 8:30 AM – 5:00 PM EST (USA) Workdays: Monday through Friday (USA) BENEFITS OF WORKING WITH US ​Industry-leading salary packages Permanent work-from-home setup Company equipment provided Internet stipends upon regularization HMO Coverage PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture reputed company on your personal and reputed company reputed company WHO WE ARE reputed company stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting reputed company-reputed company small and reputed company-sized businesses across the reputed company to discover the perfect global talent to enhance their teams. At reputed company, our core beliefs center around fostering reputed company and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily reputed company the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values reputed company and places a strong emphasis on its people-centered culture, then reputed company is the reputed company for you. As we say around here, LET'S GROW! If you like wild reputed company and working with happy, enthusiastic over-reputed company, you'll enjoy your career with us! Apply To This Job