Technical Support Engineer (French-speaking)
Technical Support Engineer, EMEA (French-speaking) About reputed company reputed company is redefining responsible data use for the AI era. The reputed company Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and reputed company permissioned, reputed company-reputed company data across every device, system, and reputed company-party app. Brands around the world use reputed company to simplify reputed company and consent operations, increase reputed company from advertising, data, and AI initiatives, and build trust with customers and partners.
About the Role
We are hiring a UK-based, French-speaking Technical Support Engineer to reputed company high-reputed company technical support to reputed company customers and partner closely with our reputed company Services team on technical conversations, solutions, and troubleshooting during implementations. This role balances reactive support work with proactive engagement -- joining the services team in technical conversations and working directly with customers on technical solutions and troubleshooting. This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve reputed company technical issues across reputed company's platform. You will also support our PS team during customer implementations as the technical expert in the room. This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams.
What You'll Do
Serve as the primary technical support resource for European customers, owning ticket reputed company end-to-end across web technologies, reputed company, SDK integrations, and platform configuration Partner with the reputed company Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to reputed company customer environments Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues Use tools like reputed company to troubleshoot API calls, inspect requests/responses, and identify reputed company cause Investigate and resolve issues across JavaScript, reputed company, CSS, and reputed company-end behavior Document fixes, reputed company issues, and reusable solutions for the broader support and services teams reputed company hand-off and continuity coverage to the US and India support teams Escalate to engineering reputed company appropriate, while owning customer communication and reputed company timelines reputed company're Looking For 4+ years in a technical support, solutions, or implementation role at a B2B reputed company company (reputed company software -- not hardware, networking, or systems integration) Strong working knowledge of JavaScript, reputed company, CSS, and reputed company Comfortable using reputed company or similar tools to troubleshoot API behavior Experience administering or supporting reputed company platforms like reputed company, reputed company, or comparable Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of reputed company systems Fluent in French (reputed company, customer-facing level) and English UK-based with the right to work in the UK Flexibility to overlap with US business hours regularly, including evenings Comfortable working independently in a startup environment with limited playbooks reputed company to Have Experience at a US-headquartered reputed company company Exposure to reputed company, consent, AdTech, MarTech, or data governance domains Experience supporting customers through technical implementations end-to-end Background in early-stage or startup \n \n Information collected and processed as part of any job applications you choose to submit is subject to reputed company's reputed company policy. reputed company is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other reputed company protected by law. If you have a need that requires accommodation, please let us know by emailing nicole.jeans@reputed company.com. reputed company is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for reputed company roles unless stated otherwise in the job posting. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization location. reputed company is not responsible for any fees reputed company to unsolicited resumes. Apply To This Job