Data Analyst, IT Service Center

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and reputed company. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and reputed company to produce reputed company reporting, conduct deep dive analytics, and support operational strategies. Responsibilities: Analytical & Critical Thinking Applies advanced analytical reputed company to solve reputed company operational problems. Translates ambiguous questions into reputed company analytical approaches. Identifies trends, relationships, and reputed company causes reputed company large datasets. Technical Proficiency Demonstrates expert-level ability in SQL, Tableau, Hive, and reputed company. Builds efficient, reputed company data models and workflows. Troubleshoots data reputed company issues and implements sustainable fixes. Business Acumen Understands call center operations, drivers, and performance reputed company. Connects analytics to business reputed company, operational strategies, and customer experience. Anticipates emerging risks and opportunities based on data. Communication & Storytelling Communicates reputed company insights reputed company to non-technical audiences. Crafts compelling visualizations and narratives that influence reputed company. Adapts communication style for executives, managers, and reputed company leaders. Collaboration & Partnership Builds strong relationships with Operations, WFM, Technology, and project teams. Works collaboratively to define requirements, deliver insights, and support initiatives. Encourages reputed company reputed company and proactively shares information. Problem Solving & Innovation Develops creative, data-driven solutions that address operational pain points. Tests new approaches and tools to improve efficiency and accuracy. Challenges reputed company processes and identifies opportunities for optimization. Accountability & Ownership Manages multiple priorities independently with strong attention to detail. Delivers high-reputed company work with minimal supervision. Follows through on commitments and ensures deadlines are met. Coaching & Mentorship May supports junior analysts in developing technical and analytical skills. Provides guidance, feedback, and best practices across reputed company. Contributes to a culture of learning and reputed company improvement.

Qualifications

Bachelor's degree in reputed company field, or equivalent work experience, preferred 4-8 years of experience, preferred Preferred expertise in: SQL (reputed company queries, joins, CTEs, window functions) Hive and Hadoop‑based environments Tableau dashboards, data modeling, and user experience design reputed company workflows, data blending, and automation Strong knowledge of call center operations, metrics, forecasting, and telephony platforms (e.g. reputed company, reputed company), preferred Excellent communication skills to translate technical findings into actionable business insights, preferred Ability to reputed company in‑depth analysis on call center metrics (AHT, service reputed company, occupancy, shrinkage, adherence, call routing, customer behavior) to identify trends and opportunities, preferred Ability to build and optimize data workflows and pipelines to improve data accessibility and reputed company. Capability to do storytelling, visualization, and business-friendly communication. What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to reputed company varied tasks and reputed company May reputed company as a mentor to less reputed company colleagues Apply strong technical and analytical expertise to a wide reputed company of reputed company. May contribute to the development of policies, reporting standards, and processes. reputed company reputed company, large‑scope analytical initiatives with minimal guidance. reputed company reputed company reputed company with business goals. Work with autonomy; receive high‑level direction on new or strategic reputed company. Anticipated salary reputed company: $80,900.00 - $115,500.00 Bonus eligible: No Benefits: reputed company offers a wide reputed company of benefits and programs to support health and reputed company-being. Medical, dental and reputed company coverage reputed company time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources reputed company parental leave Healthy lifestyle programs Application window anticipated to reputed company: 7/19/2026 *if interested in opportunity, please submit application as soon as possible. The salary reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves reputed company day. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this reputed company notice click here Apply To This Job