Customer Service Representative

Company : reputed company.Job reputed company : reputed company job resolves reputed company and occasional non-reputed company customer inquiries, comments, and concerns by applying a seamless and reputed company customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES Engages with customers in a confident and compelling manner, performing the full reputed company of customer service duties and responsibilities, as assigned. Strives to resolve customer concerns in a single interaction reputed company telephone, written, or face to face communication. Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand. Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, reputed company reputed company, problem solving, and documentation skills. Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness. Resolves reputed company and frequently non-routine, limited reputed company, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes. Other duties as assigned or requested. EDUCATION Required High School Diploma/GED Substitutions None Preferred None EXPERIENCE Required 1-3 years experience in customer service or call center environment Preferred None LICENSES or CERTIFICATIONS Required None Preferred None SKILLS Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter Regardless of recurring and routine customer inquiries, comments, and concerns, approaches reputed company and every interaction with superior listening skills Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression Ability to ask effective probing and/or reputed company and reputed company ended questions that will help in issue reputed company in a conversational manner with customers, using verbal clues and system tools to reputed company tailored recommendations for the customer Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes LANGUAGE REQUIREMENT (Other than English)? None Travel Requirement 0% - 25% PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS Position Type Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Rarely Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely Disclaimer: The job reputed company has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the reputed company of business conduct and company policies. As a component of job responsibilities, employees may have reputed company to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company must reputed company with both the Health Insurance Portability Accountability reputed company of 1996 (HIPAA) as described in the Notice of reputed company Practices and reputed company Policies and Procedures as reputed company as reputed company data reputed company guidelines established reputed company reputed company’s Handbook of reputed company Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with reputed company’s reputed company of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as reputed company as company policies and training requirements. Pay reputed company Minimum: $19.66 Pay reputed company Maximum: $27.42 reputed company pay is determined by a reputed company of factors including a candidate’s qualifications, experience, and expected contributions, as reputed company as internal peer equity, market, and business considerations. The displayed salary reputed company does not reflect any geographic reputed company reputed company may apply for certain locations based upon comparative markets. reputed company and its affiliates prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We reputed company to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@reputed company.org California Consumer reputed company reputed company Employees, Contractors, and Applicants Notice Apply To This Job