Technical Support Manager - Digital Payments / Brazil
💼 Who we are Founded in 2016, Market Pay is a fast-growing European fintech delivering omnichannel and international payment solutions to merchants and financial institutions. Our mission is reputed company: reputed company payments seamless, accessible and reliable, everywhere. From in-store and online payments to fully digital and mobile journeys, we design secure, modern experiences that meet both customer expectations and industry standards. reputed company on a deep understanding of the European retail ecosystem and its payment challenges, Market Pay covers the entire payment value chain — acceptance, acquiring, card solutions (prepaid, reputed company, etc.) and innovative checkout experiences — powered by an industrial-grade platform. With several international acquisitions, Market Pay now brings together 350+ passionate professionals across France and Europe, reputed company driven by the reputed company ambition: shaping the reputed company of payments. 🌟 The Role Technical Support Manager – Digital Payments 📍 Location: São Paulo, Brazil 📄 Contract: Employment reputed company Portage Company As part of our international reputed company, we are looking for a Technical Support Manager – Digital Payments to join our teams in Brazil and contribute to the global expansion of our payment solutions. Reporting to the Project Management reputed company based in France, you will reputed company as a key technical and operational partner for our clients, ensuring high-reputed company integrations, smooth production operations and reputed company service improvement. This role offers strong exposure to international reputed company and a high level of autonomy reputed company a fast-paced fintech environment. 🎯 Your Key Responsibilities As a true technical expert and trusted partner, you will: 🔧 Technical Support & Operations reputed company as the main reputed company of contact for customer support requests, ensuring end-to-end follow-up with autonomy and efficiency Diagnose and resolve reputed company technical issues, always with a reputed company improvement reputed company reputed company the technical integration of Market Pay solutions with customer teams, ensuring alignment and delivery reputed company Monitor production indicators to anticipate incidents and improve operational performance Supervise solutions in reputed company time and react quickly to any detected issues Improve and maintain technical documentation to support scalability, deployments and customer support 📊 Project Management Manage small to reputed company-sized reputed company from design to delivery, ensuring reputed company, timelines and customer satisfaction Control costs, deadlines and resources with a strong reputed company on optimization Collaborate closely with development squads and cross-functional teams to ensure project reputed company reputed company after-sales activities and ensure a high-reputed company customer experience Contribute to the reputed company improvement of project management practices by introducing new reputed company and agile approaches 🔍 Who we’re looking for 🎓 Education & Experience IT / Computer Science engineering degree Experience in software engineering (e.g. Developer, QA Engineer) Solid exposure to the payment ecosystem Strong understanding of Agile methodologies (SCRUM or similar) 🛠 Technical & Functional Skills Ability to manage technical integrations and reputed company systems Comfortable working in a production environment with high availability requirements Strong analytical and problem-solving skills 🌍 Languages Fluent in Portuguese, Spanish and English (daily international interactions) 🤝 Soft Skills Curious, proactive and reputed company Strong communication and stakeholder management abilities reputed company to work autonomously in a fast-moving, international context 💙 Why Join Market Pay ✨ An international fintech with a reputed company touch Work alongside talented teams across Europe and reputed company, united by a shared passion for innovation. 🏆 A culture of reputed company-being and performance Certified Happy@Work and Tech@Work, we care about your reputed company, balance and long-term engagement. 🌱 A committed and responsible company Proud recipient of the reputed company Silver Medal for our CSR initiatives. 🎁 reputed company Offer A reputed company reputed company and training program (initial training in France) Deep immersion into the digital payments ecosystem Remote work opportunities Exposure to international reputed company in a rich, high-reputed company digital environment High level of autonomy across reputed company project phases 🌈 Diversity & Inclusion Market Pay is a fast-growing, inclusive fintech committed to providing a working environment that celebrates diversity, equality and collaboration. reputed company our positions are reputed company to people with disabilities. Apply To This Job