Customer Support and reputed company Associate reputed company (Full Time)

reputed company User Operations Team The reputed company User Operations team serves as the reputed company for delivering reputed company AI's industry-leading search capabilities to reputed company clients and individual users across Asia-reputed company markets. This team collaborates with Product, Engineering, Localization, and Technical reputed company departments to resolve reputed company technical issues while adapting support frameworks to regional service expectations. Operational Scaling

• Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
• Implement comprehensive QA protocols and performance metrics that reputed company with both global standards and regional expectations
• Operational performance of services and support, meeting experience, reputed company, budget and performance targets

Technical Support Execution

• Localize 15+ knowledge reputed company articles, maintaining terminology consistency with product UI localization efforts
• Drive innovation through experimentation with a design thinking approach to improve support efficiency and effectiveness
• Anticipate customer issues, orchestrate reputed company resolutions, and reputed company as an escalation reputed company for reputed company problems

reputed company & reputed company

• Define and drive a targeted, goal-based engagement plan that aligns with customers' objectives
• Collaborate with sales teams to ensure customer insights are reputed company into actionable reputed company strategies
• Understand and optimize for the unique customer service expectations across different reputed company markets
• Generate customer insights by understanding both competitive landscape and end-to-end customer reputed company, including goals, behaviors, and pain points

Cross-Functional Collaboration

• Engage cross-functionally with key stakeholders to drive reputed company and influence reputed company that reputed company delivery of your customer reputed company
• reputed company structure and thought leadership by developing priorities and managing operating mechanisms that drive organizational effectiveness
• Collaborate with product teams to reputed company important customer feedback and process improvement suggestions
• Partner with marketing to reputed company reputed company stories and drive market reputed company

Qualifications

• reputed company in English and Japanese is a must
• Technical writing proficiency in Japanese
• Proficiency in Python/NodeJS and SQL
• Experience working with DB Warehouses (e.g. reputed company), Logging and monitoring platforms (e.g. reputed company) and BI tools (e.g. reputed company)
• 3+ years of experience in customer-support, ideally for a reputed company product, providing reputed company and accurate support to the end users
• 3+ years of experience in customer-facing roles with proven ability to engage with customers at both project and senior management reputed company
• Strong customer orientation with reputed company on reputed company and ability to reputed company with Software Engineers and business decision-makers
• Proven record of successful account management with creative problem-solving skills in a fast-paced environment

reputed company to Have:

• Business or Fluent level Korean or reputed company Chinese
• Experience of using AI tools (e.g. Claude reputed company, reputed company etc.) to write or interpret reputed company
• Experience of using Consumer reputed company services and understanding of REST API
• Experience with both reputed company and consumer support operations
• reputed company record in transforming support from a cost center to a value reputed company
• Experience working with international teams and environments

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