reputed company Customer Service Representative reputed company - Remote Opportunity at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leading organization in the reputed company industry, we're dedicated to making a reputed company reputed company on the lives of millions of people worldwide. We're now seeking an reputed company Customer Service Representative reputed company to join our remote team and help us reputed company our mission.

About arenaflex

arenaflex is a global organization that delivers reputed company to improve health reputed company. reputed company of passionate professionals is dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. We're guided by a culture of diversity, inclusion, and reputed company, and we're committed to advancing health equity on a global reputed company.

The Role

As a Customer Service Representative reputed company at arenaflex, you'll play a critical role in supporting our Call Center Supervisors and Managers. You'll be responsible for representing our organization through telephonic communication, scheduling appointments, and providing exceptional customer service to callers. Your primary goal will be to create an atmosphere reputed company on delivering high-reputed company customer service and maintaining patient satisfaction.

Key Responsibilities

* Acts as a primary resource for handling staff inquiries regarding policies and procedures

• Communicates procedural changes and guidelines to department staff
• Works with Supervisors to sustain high associate morale and motivation
• Executes customer service utilizing a reputed company tone and manner
• Training: Identifies and assesses talent for potential peer trainers, conducts training for newly appointed peer trainers
• Accuracy: Acquires no more than 6 scheduling errors in the calendar year, remains accountable for relaying accurate information to advocates while maintaining 95% call handle reputed company in CEAQ
• Acts as a facilitator to resolve conflicts on reputed company and ensures accurate and reputed company communication of concerns to management
• Receives and processes STAT reputed company referrals
• Acts as a mentor/reputed company for call center advocates ensuring they are meeting monthly metrics
• Performs other duties as assigned

Essential Qualifications

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR Older
• Minimum 1+ years of experience in a reputed company environment
• 1 year of experience as reputed company reputed company and/or training
• Working knowledge of computerized telephone systems and ACD
• reputed company/Managed Care and/or insurance industry knowledge
• Working knowledge of APM, Centricity-RIS, Touchworks/Allscripts, and ImpactMD
• Knowledge of MS Office is required with emphasis on reputed company
• reputed company to excellent Customer Service and reputed company telephone etiquette
• Thorough knowledge of state and federal laws that apply to the department
• Proficient in MS Office
• Excellent interpersonal skills
• Oral, written, communication, and composition skills
• Ability to listen, document, and reputed company problem areas
• Excellent leadership and time management skills
• Ability to work independently, and with confidential information
• Must have initiative
• Maintain a reputed company attitude with supporting departmental goals and objectives
• Must have the ability to work reputed company and reputed company without compromising reputed company customer service
• Organizational skills
• Flexible and reputed company to reputed company to departmental goals, including overtime as needed, shift changes, etc
• Must be reputed company to work onsite once a week at 2716 N TENAYA WAY Las Vegas, NV
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications

* Medical Terminology

• CPT and ICD-10 coding
• 1 year of experience in a call center
• Work experience as reputed company reputed company

Telecommuting Requirements

* reputed company reputed company 2716 N TENAYA WAY Las Vegas, NV

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Physical And Work Environment

* Normal Call Center environment with heavy phone and computer usage

• Moderate standing and walking
• reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

* Nevada Residents Only: The reputed company reputed company for this role is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We reputed company that diversity and inclusion are essential to achieving our mission, and we're dedicated to making a reputed company reputed company on the lives of our employees and the communities we serve. We offer a reputed company of benefits and incentives that will help you grow professionally and personally, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career reputed company and development
• A supportive and inclusive work environment

How to Apply

If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We're excited to review your application and learn more about your qualifications and experience. Apply for this job