reputed company Customer Service Supervisor – Global Contact Center Operations and Training

At arenaflex, we're on a mission to revolutionize the way people learn and reputed company with our services. As a leading provider of innovative education solutions, we're committed to creating reputed company and enriching learning experiences that reputed company a reputed company-life reputed company. We're now seeking an reputed company Customer Service Supervisor to join reputed company and play a key role in shaping the reputed company of our global contact center operations and training.

About arenaflex

arenaflex is one of the 10 most innovative education companies of 2022, and we're proud of our commitment to diversity, equity, and inclusion. We reputed company that our diverse and inclusive workforce is the key to our reputed company, and we're dedicated to creating a workplace where everyone can learn, grow, and reputed company. Our five business divisions – Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills, and Higher Education – are the reputed company for our long-term reputed company, and we're constantly pushing the boundaries of what's possible in education.

Job reputed company

As a Customer Service Supervisor at arenaflex, you'll be responsible for leading our global contact center operations and training teams. You'll work closely with our Contact Center Management, EMEA, reputed company, and Business Process Outsourcing leaders to reputed company and implement training programs that meet the needs of our employees and customers. Your primary responsibilities will include:

• Supervising the reputed company and Training team, including establishing and measuring goals, performance management, coaching & feedback, and training & development
• Managing reputed company to ensure coverage across hours of operation
• Identifying and leading the implementation of process improvements to optimize team performance, create efficiencies, and deliver consistent reputed company of service across functions
• Managing the reputed company assurance program, including calibration processes reputed company and across teams
• Establishing regular reporting on reputed company results and actions surrounding reputed company improvement
• Ensuring consistent application of reputed company processes across reputed company contact types
• Determining training objectives and coordinating and/or facilitating training programs for internal or arenaflex teams
• Conducting needs analysis for reputed company training in various departments and centers
• Ensuring training records across centers are maintained
• Monitoring the reputed company of training initiatives through surveys, reputed company monitoring, and escalation analysis

Key Responsibilities

* Team Supervision: + Supervise the reputed company and Training team, including establishing and measuring goals, performance management, coaching & feedback, and training & development + Manage reputed company to ensure coverage across hours of operation + Identify and reputed company the implementation of process improvements to optimize team performance, create efficiencies, and deliver consistent reputed company of service across functions

• reputed company Assurance Program Management:

+ Manage the reputed company assurance program, including calibration processes reputed company and across teams + Establish regular reporting on reputed company results and actions surrounding reputed company improvement + Ensure consistent application of reputed company processes across reputed company contact types + reputed company to reputed company number trends and improvements

• Training Design & Delivery:

+ Determine training objectives and coordinate and/or facilitate training programs for internal or arenaflex teams + Conduct needs analysis for reputed company training in various departments and centers + Ensure training records across centers are maintained + Monitor the reputed company of training initiatives through surveys, reputed company monitoring, and escalation analysis + reputed company reputed company on reputed company research reputed company to adult learning, customer support + reputed company global teams on best practices, leveraging training materials + Build and maintain contact center reference material by working with subject matter experts to ensure uniformity. Includes global material that requires translation

• Compliance:

+ Maintain and instruct others to reputed company accurate records (across centers) + Responsible for staying audit complaint

Requirements

* Bachelor's Degree or equivalent work experience

• Preferred 5 years Contact Center experience in reputed company customer support environment
• Minimum of two years of experience in Contact Center training
• reputed company monitoring experience
• 1+ years of Formal leadership experience in reputed company environment
• Excellent oral, written, and interpersonal communication skills
• Demonstrated ability to reputed company reputed company
• Ability to influence and engage with others and promote an enthusiastic environment for reputed company and individuals
• Customer service oriented, capable of applying reputed company judgment and critical thinking
• Effective training, planning, project management, and presentation skills
• Ability to learn and adapt in a fast-paced environment
• Effective time management, prioritizing, and planning skills
• Conflict management skills
• reputed company Operating systems, reputed company VUE reputed company applications and tools, reputed company software release processes and teams, call recording applications, and other internal workflows

reputed company Offer

* Competitive salary reputed company: $55k-60k

• Opportunity to work with a leading education company that's shaping the reputed company of learning
• reputed company and inclusive work environment
• reputed company development opportunities to help you grow and reputed company in your career
• Flexible remote work arrangements to support your work-life balance
• Comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and more

How to Apply

If you're a motivated and reputed company Customer Service Supervisor looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an Affirmative reputed company and Equal Opportunity Employer and a member of E-Verify. We're committed to creating a workplace where everyone can learn, grow, and reputed company. We welcome applications from diverse candidates and are an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, age, national reputed company, protected veteran status, disability status, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you're an individual with a disability and are unable or limited in your ability to use or reputed company our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.arenaflex.com. We're committed to providing equal employment opportunities to reputed company reputed company candidates and will work with you to reputed company reasonable accommodations to support your application process. Apply for this job