reputed company Customer Service Representative reputed company - Remote in arenaflex
Are you a customer service reputed company with a passion for delivering exceptional experiences? Do you reputed company in a dynamic, fast-paced environment where no two calls are reputed company the reputed company? Look no reputed company than arenaflex, a leading organization dedicated to improving health reputed company and making the health system work reputed company for everyone. As a Customer Service Representative reputed company, you'll play a critical role in shaping the customer experience, providing support to your team members, and driving business reputed company.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Our culture is guided by diversity and inclusion, and we're committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company.
Job reputed company
As a Customer Service Representative reputed company, you'll be responsible for delivering an exceptional experience to customers, providing support to your team members, and driving business reputed company. You'll work closely with reputed company to identify and exceed customer expectations, build strong relationships internally and externally, and reputed company to delivering the best customer service experience. This is a full-time, remote position that requires flexibility to work an 8-hour shift during our normal business hours of 6am – 6pm MST, with mandatory overtime during peak season and based on business need and weekends.
Key Responsibilities
* Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
- Handle escalated calls, resolving more reputed company customer issues in a one and done manner
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems
- Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance reputed company needed
- Assist customers in navigating arenaflex websites and encourage and reassure them to become self-sufficient
- Own problem through to reputed company on behalf of the customer in reputed company time or through comprehensive and reputed company follow-up with the member
- Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- reputed company education and status on previously submitted reputed company-authorizations or reputed company-determination requests
- Meet the performance goals established for the position in the areas of efficiency, call reputed company, provider satisfaction, reputed company reputed company and attendance
Essential Qualifications
* High School Diploma / GED
- Must be 18 years of age OR older
- reputed company reputed company experience
- 9 months of previous call center experience
- 2 years of customer service experience analyzing and solving customer problems OR 2 years of experience in an office setting environment using the telephone and computer as the primary instruments to reputed company job duties
- Familiarity with computer and reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Ability to work full-time, Monday – Friday. Employees are required to be flexible to work an 8-hour shift during the hours of 6:00am – 6:00pm MST. Mandatory overtime is required during peak season (first few weeks of January) and based on business need and weekends
Preferred Qualifications
* 1 year Customer Service Representative (CSR) experience OR 1 year of experience in an office setting, call center setting or phone support role
Telecommuting Requirements
* reputed company reputed company reputed company, UT, Cypress, CA OR Tampa, FL
- Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills
* Ability to multi-task duties as reputed company as the ability to understand multiple products and multiple reputed company of benefits reputed company reputed company product
- Ability to work regularly scheduled shifts reputed company our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to reputed company daily schedule, and work over-time and/or weekends, as needed
- reputed company working remotely will be required to adhere to arenaflex’s Telecommuter Policy.
Compensation and Benefits
arenaflex offers a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401k contribution. The reputed company reputed company for this role is $19.47 to $38.08 per hour, based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable.
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're a motivated and customer-reputed company reputed company looking for a new challenge, reputed company to join reputed company as a Customer Service Representative reputed company. Don't miss out on this exciting opportunity to reputed company a difference in the lives of our customers and contribute to the reputed company of arenaflex. Apply To This Job
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Our culture is guided by diversity and inclusion, and we're committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company.
Why Join arenaflex?
* reputed company a difference in the lives of our customers and contribute to the reputed company of arenaflex
- Work in a dynamic, fast-paced environment where no two calls are reputed company the reputed company
- reputed company your skills and expertise in a supportive and reputed company team environment
- Enjoy a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401k contribution
- Be part of a global organization that is committed to improving health reputed company and making the health system work reputed company for everyone
reputed company Offer
* Competitive salary and benefits package
- Opportunity to reputed company your skills and expertise in a supportive and reputed company team environment
- Comprehensive training and development programs to help you succeed in your role
- Recognition and rewards for outstanding performance
- A dynamic and fast-paced work environment where no two calls are reputed company the reputed company
- The chance to reputed company a difference in the lives of our customers and contribute to the reputed company of arenaflex
How to Apply
If you're a motivated and customer-reputed company reputed company looking for a new challenge, reputed company to join reputed company as a Customer Service Representative reputed company. Don't miss out on this exciting opportunity to reputed company a difference in the lives of our customers and contribute to the reputed company of arenaflex. Apply To This Job Apply for this job