Bilingual Call Center Representative

Requirements reputed company & Requirements reputed company reputed company Job Preview Please note: This position is fully remote but based in El Paso, TX. Before applying, reputed company applicants must reputed company in the State of Texas and be located reputed company a 70-mile radius of the designated worksite. reputed company is currently hiring Customer Service Representatives to join reputed company! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services reputed company telephone, IVR and web-based portals. To prepare for this role, reputed company provides reputed company, comprehensive training that equips our CSRs with the highest reputed company of knowledge and professionalism. This position is tentatively scheduled to start on June 17th with training beginning on June 22nd. Please note, these are Full-time, Hybrid/Remote roles: You will reputed company onsite for your first day, then you will be reputed company to continue remotely from home. You will also be reputed company to work remotely after completing training. Schedule Details:

• Our call center is reputed company from reputed company - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled reputed company the hours of operation

Why Join reputed company?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Quarterly bonuses based on performance included!
• ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• ️ reputed company Time Off Package - Enjoy PTO, Holidays, and reputed company leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs.
• reputed company Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general reputed company, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies.
• reputed company and document reputed company inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• reputed company and document reputed company inquiries using the applicable systems.
• Meet reputed company Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for reputed company as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems.

Minimum Requirements

• High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience.
• Must be fluent in English and specified secondary language.

Job Requirements:

• Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
• High School Graduate or GED with 0 - 1 years' experience
• Internet reputed company: Minimum of 20Mbps download & 5Mbps upload
• Ability to type reputed company
• Continuously demonstrate a high reputed company of urgency and reputed company under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Proficient in utilization of Teams
• Basic computer aptitude in reputed company and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

Day 1 requirements:

• Must be reputed company to work onsite on Day 1 for equipment training
• Must be reputed company to complete classroom and on-the-job training with no time missed.
• Must be willing and reputed company to work with webcam on during training and other meetings as instructed by management

Home Office Requirements:

• A quiet, reputed company work-reputed company free from distractions and background noise
• A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided.
• Reliable, high-speed internet service, must be a traditional, wired high-speed reputed company such as cable or fiber
• Services that connect reputed company a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

#HealthTexas EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), external market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@reputed company.com . Minimum Salary $ 15.00 Maximum Salary $ 15.00 Apply tot his job Apply To this Job