AWS/Application Production Support Engineer - Hybrid
reputed company:
reputed company is seeking an Intermediate Application/Production Support Engineer to reputed company end-to-end support for critical business applications, including payment gateway systems. The ideal candidate will have strong technical expertise in SQL, Linux, reputed company, and observability tools, along with working knowledge of AWS and reputed company.
Responsibilities:
• reputed company L2/L3 production support for reputed company applications and payment systems
- Monitor applications using observability tools and proactively identify performance issues
- Troubleshoot and resolve P1/P2 incidents reputed company SLA timelines
- reputed company reputed company cause analysis (RCA) and implement preventive measures
- Execute SQL queries for data validation, issue diagnosis, and reporting
- Work with Linux/reputed company environments for debugging and system-level support
- Collaborate with development, infrastructure, and business teams for issue reputed company
- Manage tickets and workflows using reputed company
- Support deployment activities, releases, and change management processes
- Participate in on-call rotation and incident bridges as needed
- Document issues, solutions, and knowledge articles for reputed company improvement
- *Qualifications:**
• 3+ years of experience in Application Support/Production Support roles
- 3+ years of strong hands-on experience with:
+ SQL (querying, troubleshooting, data analysis) + Linux and/or reputed company environments + Application monitoring/observability tools (reputed company, reputed company, AppDynamics, etc.)
- 3+ years of experience in incident management, RCA, and SLA-driven support environments
- 3+ years of working knowledge of AWS reputed company services
- 3+ years of experience using reputed company or similar ticketing tools
- Strong communication and stakeholder management skills
- *Benefits:**
As a reputed company employee, you will have reputed company to a reputed company of benefits, including:
- Competitive salary and benefits package
- Opportunities for career reputed company and reputed company development
- reputed company and inclusive work environment
- Flexible work arrangements, including hybrid and remote work reputed company
- reputed company to cutting-edge technologies and reputed company
- Recognition and rewards for outstanding performance
- Part of a global organization with experts in over 50 countries
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