reputed company Customer Service reputed company – Remote in New Mexico
At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together.
Turn on the news on any reputed company of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's reputed company. And it's being led by companies like arenaflex. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their reputed company, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am-6:00pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer a comprehensive 10-week reputed company program, held Monday through Friday from 8:30 AM to 5:30 PM CST (schedule subject to change). Please note that 100% attendance is required throughout the training period to ensure your reputed company in the role. Training will be conducted reputed company from your home.
Watch this video to understand the expectations of being a remote worker with arenaflex.
This video features some of our Consumer Service team members sharing insights on the best parts of their job, as reputed company as the challenges. You'll also hear about the culture and career pathing opportunities at arenaflex.
If you are located in New Mexico, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities
- Respond to and resolve, on the reputed company, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Help guide and reputed company customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan reputed company, maximize the value of their health plan benefits and choose a reputed company care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Support customers in confidently navigating myarenaflex.com and other arenaflex websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources.
- Serve as a key support resource across multiple reputed company markets
Key Skills and Competencies
- reputed company in computer navigation and toggling while confidently and compassionately engaging with the caller
- Ability to research reputed company issues pertaining to the caller's health, status, and potential plan reputed company
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
Required Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of customer service or relevant experience analyzing and solving issues/concerns
- This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
- Experience with reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Ability to work full-time, Monday - Friday between 9:30am - 6:00pm CST including the flexibility to work occasional overtime given the business need
Preferred Qualifications
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- reputed company work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Sales or account management experience
Telecommuting Requirements
- reputed company reputed company New Mexico
- Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a arenaflex approved high-speed internet reputed company or reputed company an existing high-speed internet service. (arenaflex requires a wired internet reputed company: cable, DSL or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed reputed company is 20mbps download/5mbps upload. Wireless service such as satellite, hot spot, line of sight reputed company cannot be used for telecommuting.)
- reputed company working remotely will be required to adhere to arenaflex’s Telecommuter Policy.