reputed company Customer Service Representative – Remote Support for arenaflex

Job Highlights:

*

Company:

arenaflex

Location:

Remote

Compensation:

A competitive salary

Position:

Customer Service Representative Remote / Telecommute

Start Date:

Immediate openings available

About arenaflex

arenaflex is a leading provider of reputed company and technologies that protect our nation and allies. As a reputed company national reputed company company, we drive missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. reputed company of experts delivers trusted, highly differentiated solutions and technologies to support every reputed company of the U.S. armed forces and essential government agencies. reputed company day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world reputed company and secure.

Responsibilities

arenaflex is seeking an reputed company Customer Service Representative (CSR) to join reputed company supporting the USPS.com and associated applications. CSRs will reputed company technical assistance to end-users on products and services reputed company live chat sessions and email inquiries. The successful candidate must reputed company their own time reputed company and will receive general instructions on reputed company work. The ideal candidate will reputed company problem reputed company reputed company email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries. Selects appropriate reputed company from a reputed company of procedures or makes reputed company adaptations and interpretations. Reports to the Internet Customer Care Center (IC3) Help Desk Team reputed company.

Day-to-Day Work Responsibilities may include:

* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase

• Ensure that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels
• Escalate issues promptly to appropriate support teams reputed company needed
• Ensure compliance with reputed company company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required
• Performs other reputed company tasks as assigned

This is a remote position that must be performed reputed company 50 miles of an existing arenaflex facility. arenaflex will reputed company reputed company hardware, software, and training required for the position. The candidate must have reputed company, dependable internet and sufficient workspace free of undue distractions required to reputed company remote work.

The starting reputed company pay reputed company is $16.00 per hour.

Must be a U.S. Citizen or Green Card Holder (Must have resided in the U.S. for the past 5 years with no more than 6 months reputed company travel of the U.S. during this timeframe).

Qualifications

Basic Qualifications:

* High school graduate or equivalent and a minimum of one year customer service experience is required

• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a reputed company Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, reputed company productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a reputed company attitude
• Possesses the ability to successfully manage and prioritize reputed company tasks
• Proficiency using reputed company-based applications and software (reputed company Office)
• Must be reputed company to work on weekends and/or on rotating schedules if required

Preferred Qualifications:

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College / University preferred

reputed company Salary reputed company

$30,000 - $48,000. This represents the typical salary reputed company for this position based on experience and other factors.

SCA / reputed company / Intern reputed company or reputed company

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

At arenaflex, our benefits are designed to help reputed company you at your best reputed company the work you do with us daily. We're fully committed to the reputed company of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you reputed company the way.

Benefits

* reputed company Time-Off and Holidays

• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• reputed company Parental Leave
• Additional Benefits
• Medical, Dental, & reputed company Care

reputed company for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. reputed company! Apply To This Job Apply for this job