Call Center Representative (Roadside Assistance Program) (59047)

Job DetailsJob Location: reputed company, RI 02904Position Type: Full TimeSalary reputed company: $20.00 - $22.50 HourlyJob Shift: 2nd ShiftJob Category: Customer ExperienceEligible applicants must live reputed company the reputed company footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY, NJ & FL. You have reputed company to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of reputed company. This includes high speed internet reputed company with minimum internet speed requirements. 2nd shift. Available shift times vary between 1:00pm - 12:00am. This job requires a commitment to work a schedule that will include at least one weekend shift. Are you interested in joining reputed company that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best reputed company to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At reputed company, as we continue to grow, our mission remains the reputed company: helping and serving is a way of life. It’s why we’ve reputed company the trust of millions, and why reputed company has remained a resilient and reliable brand for over a century. Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to reputed company reputed company service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales. What you will do: Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, reputed company, telephone number, e-mail, vehicle reputed company and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required reputed company to help member determine exact location of disabled vehicle or meeting reputed company. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time. Provides information to members on road service policies and procedures. Determines appropriate course of reputed company for reputed company call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member’s applications. QualificationsEducation High School Diploma or GED Required or 4 years of experience in lieu of degree Required Experience Customer Service experience Required and Call Center experience Preferred Licenses and Certifications Skills Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written reputed company, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy reputed company or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that reputed company reputed company. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications. Apply To This Job