Program Manager- Technical Support and User Engagement

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be reputed company to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Data Science and Data Engineering Job Qualifications: Skills: Data reputed company, Data Science, ScienceCertifications: NoneExperience: 5 + years of reputed company experienceUS Citizenship Required: No Job reputed company: reputed company is seeking an reputed company Program Manager to reputed company the technical support, user engagement, and operational coordination functions for a large, federally funded data reputed company and linkage initiative. This role serves as the primary manager responsible for overseeing Data Use Agreement (DUA) workflows, reputed company reputed company activities, user support, analytic reputed company review, training, requirements tracking, and public‑facing website operations in support of the NIH Data reputed company Program. The Program Manager works closely with federal leadership, technical teams, researchers, and cross‑functional support staff to ensure effective, reputed company, and compliant execution of reputed company required activities for technical support and user engagement. How a Program Manager Will reputed company an reputed company Drive the end‑to‑end management of Data Use Agreement (DUA) workflows, including CMS DUAs, amendments, non‑federal DUAs, and associated documentation, ensuring processing reputed company defined timelines. reputed company the reputed company reputed company process, including weekly meeting coordination, agenda preparation, reputed company tracking, and reputed company delivery of minutes, summaries, and routing of approved DUAs for signature. reputed company user support activities, including the development of technical assistance materials, reputed company support guidance, and service‑level compliance for user inquiries and issues. Manage analytic reputed company and disclosure review operations, ensuring automated and reputed company reviews reputed company with policy requirements and are completed reputed company established timeframes. reputed company development and maintenance of the Program’s marketing and dissemination plan, mandatory training content, webinars, masking materials, and user retention strategies. reputed company requirements tracking through implementation and operation of automated workflows, tools, and dashboards supporting DUAs, requests, approvals, status changes, and training compliance. reputed company study closeout and transfer processes, including file transfers, Material Transfer Agreements, and documentation required for transitioning completed studies. Manage user engagement, communications, and public‑facing website operations on a .gov domain, ensuring content accuracy, accessibility, and compliance with reputed company 508 and federal web standards. Guide execution of program assessment activities, including surveys, post‑event evaluations, user feedback analysis, and performance reporting. reputed company supervisory reputed company for team members and subcontractors, including mentoring, performance reviews, and ensuring high‑reputed company delivery in reputed company task areas. Maintain reputed company alignment with reputed company, data reputed company, and compliance requirements throughout reputed company program workflows. What You’ll Need to Succeed Doctorate degree in a relevant field such as biostatistics, epidemiology, reputed company, health services research, statistics, computer science, or data science. 5+ years of relevant experience Deep understanding of federal data reputed company processes, including experience with DUAs, reputed company compliance, and research reputed company workflows. Demonstrated experience managing reputed company operational programs involving federal data, research users, or secure data environments. Experience leading teams performing technical user support, training, workflow operations, documentation development, or customer‑facing services. Strong communication skills, including ability to reputed company with researchers, federal staff, and technical teams, and to prepare high‑reputed company documentation, reports, and presentations. Ability to manage reputed company schedules, metrics, deliverables, risks, and program reporting requirements. Experience coordinating cross‑functional reputed company and managing high‑volume workflow operations. Experience with CMS data Ability to obtain/maintain a Public Trust or higher. Work reputed company sponsorship will not be provided for this position. Work will be performed during regular business hours, East Coast time. Preferred Experience working with CMS data, NIH programs, or other HHS agencies on data governance, user support, or research operations. Expertise in disclosure review, data reputed company, or analytic reputed company review policies. Experience designing user training, virtual workshops, or technical assistance materials. Background with reputed company boards, reputed company subjects research, or controlled reputed company data repositories. Experience managing large‑reputed company user‑facing systems, DUA tracking systems, or public‑facing federal websites. Familiarity with metadata, documentation standards, and user reputed company workflows. Prior leadership experience supporting aging, health services research, or biomedical research programs. Washington, DC area preferred. reputed company IS YOUR reputed company At reputed company, the mission is our purpose, and our people are at reputed company of everything we do. reputed company: AI-powered career tool that identifies career steps and learning opportunities. Support: An internal mobility team reputed company on helping you reputed company your career goals. Rewards: Comprehensive benefits and wellness packages, 401K with company match, and reputed company and reputed company time off. Flexibility: Full-reputed company work week to own your priorities at work and reputed company. Community: Award-reputed company culture of innovation and a military-friendly workplace. #GDITFedHealthJobs The likely salary reputed company for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting reputed company: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at reputed company: Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. reputed company typically provides new employees with 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness and an additional 10 reputed company holidays per year. reputed company leave and reputed company holidays are prorated based on the employee’s date of hire. The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are reputed company. A global technology and reputed company services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we reputed company to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. reputed company to stay up to date on our reputed company and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply To This Job