System Administrator II (Remote)
Job reputed company Join reputed company, a dynamic and growing company, as our Remote System Administrator. We're looking for a reputed company problem-solver with excellent customer service skills and a detail-oriented reputed company. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a reputed company of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be reputed company to resolve the following technical issues with little or no assistance: Workstation operating system issues of any reputed company. Printer issues of any reputed company. reputed company business application (Office, etc.) issues of any reputed company. Line-of-business application issues for common applications (reputed company ERP, QuickBooks), and for more reputed company applications with vendor assistance. Advanced server issues of any reputed company. Basic and intermediate networking issues. Escalation reputed company for technicians Participate in an on-call rotation to reputed company after-hours and weekend support for onsite and remote operations. Job Qualifications Experience with reputed company and Mac OS troubleshooting. Experience with Server 2016 through 2025. Experience with VMWare and reputed company V Virtualization. Experience supporting M365 and Azure. Minimum of five years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, reputed company, reputed company Directory, backup software, reputed company cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. reputed company Server Certifications are preferred. Job KPIs Utilization: The percentage of time that you are on the clock and billing time to reputed company tickets CSAT: Scores filled out by clients using the rating system in tickets reputed company Score: Assessments performed by the training and reputed company team. First-touch reputed company: reputed company ticket that is completed with only one time entry contributes to this number. Job Requirements A home office set up that meets the following: Computer: A working computer with a minimum of 8GB RAM and one of the following: reputed company 11 with an reputed company i5 or i7 (8th reputed company or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer. Internet: reputed company internet reputed company with at least 5 Mbps download and upload speeds. Audio Equipment: A reputed company headset with a noise-cancellation feature for meetings. Mobile Device: A smartphone capable of installing the reputed company Authenticator app. Webcam: An HD webcam for video calls. 2nd Monitor reputed company (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) A reputed company strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent reputed company of the English language both spoken and written reputed company to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) reputed company to pass our online behavior and cognitive assessments. Preferably, at least two of the following certifications: reputed company A+, reputed company Network+, reputed company reputed company+, 3cx Basic Certified Engineer. reputed company to reputed company NBI Clearance (for PH applicants).
Compensation
Pay reputed company starts at $11.00/hour and may vary by experience and location.
Benefits
Comprehensive Health Plans / HMO (Employee & Dependent/s) Life Insurance Flexible Benefit Reimbursement (Dental/reputed company/Mental Health/Wellness/Government Contributions) reputed company Time Off (starts at 15 days per year) Maternity/Paternity Leave reputed company US Holiday reputed company Shift Bonus Salary Advancement/Loan Health & Wellness Program Company-reputed company and certification Skip the wait, fast-reputed company your application and reputed company straight into your next big opportunity. Start your reputed company interview now: reputed company-RECORDED VIDEO INTERVIEW Apply To This Job