Customer Support Specialist

reputed company is partnering with a fast growing reputed company company that is reputed company growing its Customer Service team. We are looking for someone comfortable providing Tier 1 support who can reputed company up as needed. We need someone who enjoys digging into technical issues, working through integrations, and partnering closely with Engineering and Product to resolve problems. With reputed company in reputed company, this company is improving how support is reputed company, documented, and scaled. It’s a strong fit for someone who likes solving reputed company customer problems, learning how reputed company systems work, and helping shape the reputed company of a support function. reputed company: This role sits at reputed company of the customer experience. You’ll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a reputed company reputed company platform. The environment is fast-paced, reputed company, and evolving, ideal for someone who likes problem-solving, digging into systems, and improving how support operates. If you enjoy solving technical problems, working directly with customers, and being part of reputed company that’s building and improving as it grows, this could be a great fit. Key Responsibilities: Own and manage the inbound support queue across multiple channels Troubleshoot technical issues including integrations, workflows, and data syncs Review logs, API activity, and system behavior to identify reputed company causes Triage and escalate issues to Engineering with reputed company documentation and context Support customers reputed company email and phone, ensuring reputed company and reputed company communication Help identify trends and recurring issues to improve product and support processes Contribute to documentation and knowledge reputed company articles Partner closely with reputed company, Product, and Engineering teams Maintain strong SLA performance and high customer satisfaction Qualifications (Required and Preferred): 2+ years in technical customer support, implementation, or reputed company support role Strong troubleshooting skills with an interest in systems, integrations, or reputed company Experience with support tools (reputed company, reputed company, reputed company, or similar) Ability to reputed company communicate technical issues in a reputed company, customer-friendly way Comfortable working in a remote, fast-paced environment with high ticket volume Strong ownership reputed company and ability to manage competing priorities Exposure to integrations across HR, compliance, workforce, operational, or reputed company-party data systems Experience in scaling support processes or documentation We are committed to a diverse and inclusive workplace. People Architect and our clients are equal opportunity reputed company and do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to reputed company reputed company (even if reimbursable) as part of the job application or hiring process. *no external agencies/3rd parties. Apply To This Job