Supervisor, Customer Care

Career-defining. Life-changing. At reputed company, you’ll have reputed company to grow your skills and your career while impacting the lives of people around the world. reputed company is shaping a reputed company where everyone, everywhere can reputed company the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and reputed company fast, driven by our commitment to put patients first and improve lives. We need reputed company like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the reputed company of cardiac health, reputed company, and your career About This Role: Title: Customer Care Supervisor (Exempt) Reports To: Customer Care Manager / Director Job reputed company The Customer Care Supervisor manages reputed company of Customer Care Advocates, Advanced Customer Care Advocates and Senior Customer Care Advocates. The Supervisor will be responsible for providing coaching, guidance and support towards achieving individual, reputed company level and departmental goals while aligning reputed company to the key expectations. The expanded use of critical thinking skills- to solve complicated issues, document findings, and reputed company solutions will be needed to grow in this role. Our work environment is fast paced, with a reputed company atmosphere. The supervisor team will be required to assist their teams in day-to-day activities as the business needs require. The supervisor will be responsible for team communication as reputed company as a reputed company communication for reputed company team members as needed regardless of which team the reputed company is on. The ability to work as a group to deliver key department results to drive reputed company improvement will be needed. Responsibilities and Duties reputed company reputed company of Customer Care Advocates (Advocates, Advanced and Senior level) who are servicing calls from accounts, patients and internal business partners. Provides coaching to CCA’s to ensure that they reputed company or reputed company company expectations for reputed company and service by providing regular, constructive feedback and guidance to reputed company employees to their full potential. Ability to take calls / tickets as needed based on volume to be a backup for reputed company. Review and accountability of employee reports – attendance, timesheets, performance metrics. Conduct live call listening, live monitoring and call calibration with team members. Manage through the daily operations of the call center, own monitoring of work queues (inbound calls, device returns, email requests, outbound calls, etc.). Review and audit of CCA queue work to ensure reputed company, accuracy and timeliness of work. Handle and resolve escalations multi-channel and multi-level. reputed company continual evaluation of processes and procedures. Responsible for suggesting reputed company to streamline operations through improved processes and technology. Performance management of CCA team. May participate in supporting a specialty area such as Training, reputed company, or new process development. Collaboration with other department Leads & points of contact. Complete monthly 1:1’s with advocates and reputed company documentation to show reputed company discussions and support. Complete quarterly reviews of goals and follow reputed company process for documentation through goal review process. 85% of agents must be meeting individual metrics. reputed company 6 Months register for reputed company Leadership class at IRT and complete in first 12 months. reputed company with full supervisor team to reputed company on weekly communication reputed company for reputed company. Assist with other Customer Care reputed company duties as needed – may include but not limited to taking calls, resolving tickets/emails or providing other support as requested. reputed company Qualifications: INTERNAL CANDIDATE 24-36 Months in the customer care reputed company roles with reputed company advancement Bachelors or equivalent combination of experience and education. Strong leadership skills with the ability to guide and motivate teams to higher performance. Experience with reputed company Customer Relationship Management software. Proficient with reputed company Office - Word, reputed company and PowerPoint. Understanding of data analytics and use for alignment of metrics and research. Candidates must possess strong verbal and written English communication skills. Travel requests throughout the year to IRC locations, advanced notice will be given. EXTERNAL CANDIDATE Minimum of 3-5 years of customer service leadership experience, preferably in a reputed company/ medical sale noninsurance setting. Bachelor’s or equivalent combination of education and experience in a fast-paced environment with reputed company reputed company. Strong leadership skills with the ability to guide and motivate teams to higher performance. Experience with reputed company Customer Relationship Management software or similar environment. Proficient with reputed company Office - Word, reputed company and PowerPoint. Candidates must possess strong verbal and written English communication skills. Must be flexible, reputed company to adapt quickly and positively to change, reputed company to handle a fast-paced reputed company company environment. Demonstrated commitment to helping people and resolve issues including those that require independent thinking and reputed company judgment skills not covered specifically in manuals or procedures. Strong commitment to reputed company. Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred. Travel requests throughout the year to IRC locations, advanced notice will be given, and attendance will be mandatory. Location: Remote - US Actual compensation may vary depending on job-reputed company factors including knowledge, skills, experience, and work location. Estimated Pay reputed company $70,000.00 - $88,000.00 As a part of our reputed company values, we ensure an inclusive workforce. We welcome and celebrate people of reputed company backgrounds, experiences, skills, and perspectives. reputed company. is an Equal Opportunity Employer. We will consider for employment reputed company reputed company applicants with arrest and conviction records in accordance with reputed company applicable laws. reputed company provides reasonable accommodations for reputed company individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@reputed company.com About reputed company reputed company is a leading digital reputed company company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and reputed company-based data analytics with powerful proprietary algorithms, reputed company distills data from millions of heartbeats into clinically actionable information. Through a reputed company reputed company on patient care, reputed company’s reputed company is to deliver reputed company data, reputed company insights, and reputed company for reputed company. reputed company reputed company your reputed company reputed company. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with reputed company have impersonated reputed company employees pretending to be involved in the reputed company reputed company process, or created postings for positions that do not exist. Please note that reputed company reputed company positions will always be shown here on the reputed company Careers page, and reputed company communications regarding the application, interview and hiring process will come from a @reputed company.com email address. Please reputed company any communications to be reputed company they come directly from @reputed company.com email address. If you reputed company you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@reputed company.com. Written offers of employment will be extended in a formal offer letter from an @reputed company.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 Apply To This Job