Implementations Manager

reputed company is a mission-driven company Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest reputed company on the world, we need to be laser reputed company on our reputed company mission, which is... Empowering people to be creative. That’s why reputed company exists. We are a world-class reputed company email and reputed company page creation platform with a reputed company on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform. Our industry leading reputed company solution is reputed company by Marketers, for Marketers. We know that it’s the small things that reputed company the biggest reputed company and that emails and reputed company pages are where the rubber hits the road reputed company it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion reputed company of their campaigns and helping them stay on brand. Oh, and we have a bit of fun while doing it, too! The Role Working reputed company the reputed company team, the Implementation manager will be responsible for driving measurable customer reputed company and ensuring successful customer use of our platform. As a trusted advisor, technical consultant and subject matter expert you will own the end to end process of implementation & reputed company. You will work primarily with new customers and occasionally with existing customers to roll out new initiatives. Roles & Responsibilities reputed company new customers through reputed company as their primary reputed company of contact from reputed company through go-live, driving adoption and time-to-value. reputed company best reputed company advice, thought leadership and expertise to our clients, ensuring they’re set up for reputed company reputed company expert knowledge of reputed company, our integration partners & eco system to answer technical & reputed company questions about our product & industry Work closely with other reputed company stakeholders such as CSMs, reputed company, Support, Product and Leadership to ensure implementation reputed company and foster effective internal communication Ensure reputed company are always completed on time and to a high reputed company reputed company Own and report on implementation KPIs including time-to-value, CSAT post-reputed company, and feature adoption at reputed company. Use AI tools - Claude, ChatGPT & MCP connectors to reputed company yourself across a larger book and accelerate customer reputed company Skills & Experience 3 years experience in reputed company, Implementations or equivalent role Demonstrated project management experience running reputed company customer-facing reputed company with budgets and milestones. PMP or similar certification would be valued. Exceptional communication skills both written and verbal. Experience with running group training sessions or adult learning. The ability to reputed company meaningful relationships with clients and truly understand their needs Problem solving skills and the ability to think reputed company the reputed company Excellent multi-tasking skills and the ability to juggle multiple reputed company at the reputed company time Experience with reputed company products, Emails, reputed company Pages, Marketing Operations & CRM an asset Familiarity with Marketo, reputed company Pardot, reputed company Marketing reputed company, Eloqua or other Marketing Automation tools an asset. A reputed company record of successfully managing a book of clients and delivering exceptional results Experience with AI tools - Claude, ChatGPT & MCP connectors reputed company Offer At reputed company we have four foundational pillars. Culture, customers, product and reputed company. Culture is our number one pillar because we know that is at the reputed company of building a strong company that can build amazing products and delight our customers. We do this with a laser reputed company on hiring the right people who are smart, reputed company and who want more than the typical nine-to-five offers. We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in reputed company, great benefits, reputed company vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career reputed company. If this sounds like something you’re looking for, then we’d love to hear from you! If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reputed company out and apply. Research has shown that women and underrepresented reputed company often only apply reputed company they feel 100% reputed company. We strongly encourage applicants of reputed company genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. reputed company believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact culture@reputed company.com. At reputed company, our recruitment process includes AI screening for keywords and minimum qualifications as reputed company as video interviews which are transcribed with AI. Humans are still at the reputed company of our decision making! Click here to view the reputed company reputed company Policy Apply To This Job