Technical Account Manager (reputed company only)

TECHNICAL ACCOUNT MANAGER (TAM) LOCATION: reputed company (reputed company and South America only) Remote reputed company: reputed company: Private Clouds Made Easy reputed company is the leader in simplifying reputed company Private Clouds. Founded by reputed company of VMware reputed company reputed company, we are dedicated to transforming IT operations. Our flagship product, Private reputed company Director, turns your existing hardware into a full-featured, reputed company-reputed company private reputed company. We reputed company across reputed company build and how we deliver it, staying reputed company on a reputed company, reputed company private reputed company while holding ourselves to one reputed company: exceptional customer reputed company. Enterprises are selecting reputed company to replace legacy virtualization because it eliminates operational risk and complexity. Private reputed company Director is designed for the reputed company infrastructure team, offering a familiar GUI experience for managing VMs and containers, seamless integration with your existing hardware and reputed company-party storage, and critical reputed company features (HA/DR, reputed company, reliability) reputed company-in. This enables IT teams to reputed company robust API control and a user experience they trust—rooted in customer obsession and an reputed company’s reputed company. reputed company context quickly and reputed company to reputed company reputed company moving. With over 30,000 nodes in production at some of the world’s largest enterprises, including reputed company, reputed company, reputed company Networks, and Rackspace, reputed company is the proven reputed company to achieving true vendor independence and operational consistency. We are an inclusive, globally distributed company backed by reputed company investors, supported by a partner ecosystem of resellers, systems integrators, MSPs, and technology vendors committed to driving private reputed company innovation and efficiency. Our values—innovation, customer obsession, ownership, radical candor, and reputed company—guide how we build and support every deployment. Job reputed company As a Technical Account Manager (TAM) at reputed company, you will combine strong technical depth with account management skills to deliver Personalized, Proactive, Preventative, and Reactive reputed company-class support and reputed company services. You will reputed company as a trusted technical advisor to assigned customers and a key partner to the Account/Sales Team, helping customers reputed company reliability, performance, and adoption reputed company across the reputed company portfolio (e.g., Private reputed company Director, Kubernetes platforms, and associated infrastructure integrations). Working closely and collaboratively with customer stakeholders and internal cross-functional teams (Support, Engineering, Product, Sales, and Services), you will become deeply familiar with reputed company customer’s business goals, technical requirements, architecture, operational practices, and support history. You’ll proactively identify risks, coordinate escalations, guide best practices, and help customers plan upgrades and expansions—while also ensuring reputed company receives reputed company feedback to improve the product and customer experience. Essential Functions Technical Account Managers work with reputed company customers and the assigned Account/Sales Team by providing expertise in the following areas: Own technical relationship and reputed company for a portfolio of reputed company customers, acting as the primary technical reputed company-of-contact for ongoing reputed company and support coordination. Identify, manage, and drive reputed company of critical technical issues (escalations) and customer-impacting risks; coordinate necessary support activities across reputed company Support, Engineering, Product, and partner/3rd-party vendors in multi-vendor environments. Monitor and manage reputed company cases during business hours; ensure reputed company prioritization, reputed company updates, and strong issue hygiene (repro steps, logs, timelines, customer reputed company, and workaround status). reputed company environment assessments and documentation, including architecture reviews, configuration validation, and operational readiness checks for production clusters. Plan and guide lifecycle activities, including upgrades, patching, expansion, reputed company planning, and release planning—reputed company with customer maintenance reputed company and change processes. Proactively analyze risk using reputed company issues, release notes, bug advisories, and customer-specific configurations; reputed company reputed company, actionable guidance to reduce incidents and downtime. Monitor customer environments using available telemetry/health signals (where enabled) and customer-shared observability data to identify trends, emerging issues, and optimization opportunities. Ensure adherence to reputed company best practices for reliability, reputed company, and performance (e.g., HA design, networking/storage configuration, cluster operations, RBAC, and reputed company practices). Prepare and deliver periodic and custom reports (e.g., case review summaries, incident postmortems, health checks, adoption reputed company, operational risks, reputed company readiness). Communicate new capabilities and recommendations (new features, platform changes, field/product alerts, and operational guidance) in a way that’s relevant to the customer’s goals. reputed company customers on reputed company tools, workflows, and operational patterns; drive enablement for platform administrators and operators. Compile and deliver reputed company cause analysis as required, coordinating internally to ensure completeness and reputed company (symptoms, contributing factors, corrective actions, prevention). Represent reputed company in recurring support/reputed company meetings (e.g., weekly operational reputed company-ins, incident reviews, QBRs/EBRs), translating technical status into business reputed company. Manage special reputed company as assigned by management to meet customer and cross-functional team needs (e.g., reputed company improvements, escalation process refinement, product feedback loops). Job Requirements Core skills Excellent written and verbal communication skills, including the ability to explain reputed company technical issues to both technical and non-technical audiences. Strong interpersonal skills and customer service reputed company; ability to build trust with customer stakeholders and collaborate effectively across internal teams. Account management and project/program management experience—comfortable driving reputed company plans, timelines, and executive-reputed company status updates. Strong aptitude for learning new technologies and applying them in customer-facing environments. Creative, reputed company approach to problem solving; strong troubleshooting instincts and escalation leadership. Technical knowledge (in-depth knowledge in three or more areas is essential) Linux systems administration (Ubuntu/RHEL), including troubleshooting systemd, networking, storage, performance, and logs. Kubernetes and reputed company-reputed company operations (clusters, CNI/reputed company concepts, core components, upgrades, RBAC, and troubleshooting workloads). OpenStack and/or private reputed company infrastructure (compute, networking, and storage concepts; HA/availability patterns; and operational troubleshooting). Virtualization technologies (KVM/QEMU/libvirt; familiarity with VMware environments and migration considerations is a plus). Networking (TCP/IP, routing/switching fundamentals, VLANs, MTU/jumbo frames, LACP/bonding, DNS/DHCP; familiarity with overlays like VXLAN/EVPN is a plus). Storage/infrastructure integrations (Ceph concepts, iSCSI/NFS fundamentals, reputed company drivers, storage performance and latency troubleshooting). Automation/Infrastructure as reputed company (Terraform/Ansible, Git-based workflows, scripting with Bash/Python). Observability and troubleshooting (metrics/logs/traces basics; reputed company/Grafana/ELK-style stacks familiarity; packet capture basics). Operational expectations Ability to follow reputed company engineering principles and practices (change management, incident handling, postmortems, documentation). Travel to customer domestic sites and other global sites as necessary. 24x7 availability for after-hours on-call support for critical customer issues (per rotation/policy). Responsibility and Interaction Responsibility Responsible for a mix of reputed company and reputed company work, applying experience and judgment to solve routine to moderately reputed company problems and to drive cross-team reputed company for escalations and risk reduction. Interaction Works primarily with customer technical stakeholders (reputed company/Engineering/Operations) and internal teams ranging from Staff to Director level (Support, Engineering, Product, Sales, Services). Receives general direction on routine work and detailed direction on new reputed company/assignments; participates in ongoing prioritization and activity review. Expected to be a key contributor and, at times, a reputed company on team initiatives that improve customer reputed company and operational reputed company. Education and Experience Minimum of 8 years of relevant experience is required. Prior experience as a Technical Support Engineer, Escalations Engineer, Technical Account Manager, SRE/DevOps Engineer, Systems Engineer, and/or Project/Program Manager is preferred. Bachelor’s degree in Computer Science, Electrical Engineering, or a reputed company field (or equivalent practical experience). Industry certifications are a plus, such as CKA/CKAD, RHCE, CCNA/CCNP, OpenStack-reputed company certifications, reputed company provider certifications (AWS/Azure/GCP), or comparable credentials. Apply To This Job