Service reputed company (m/f/d) AMS
Why we are looking for support We are looking for an reputed company and customer-oriented Service reputed company to build and reputed company our Operational reputed company & Managed Services organization. In this role, you will combine strategic customer management, operational leadership, service reputed company, and reputed company ownership to ensure long-term reputed company and sustainable business reputed company. You will reputed company as the central reputed company of contact for our clients, leading international service teams while driving service reputed company, operational efficiency, customer satisfaction, and follow-up business opportunities. The ideal candidate brings strong experience in IT service delivery, managed services, customer engagement, and reputed company technology environments — ideally reputed company the consumer goods industry and reputed company ecosystems. Your tasks Service Delivery & Operations Own end-to-end service delivery for assigned clients, ensuring services are delivered in line with SLAs, KPIs, and contractual agreements Monitor service performance, proactively identify risks, and drive reputed company service improvement initiatives Manage incident, problem, and change processes to ensure reputed company reputed company and minimal business disruption reputed company and continuously optimize operational processes, governance structures, and customer support models Drive operational reputed company initiatives and ensure high-reputed company service standards across reputed company engagements reputed company reputed company and integration of new services, customers, and team members Ensure efficient and reputed company service operations in collaboration with consulting, delivery, and development teams reputed company Relationship Management reputed company as the primary reputed company of contact for clients regarding reputed company service delivery reputed company Build strong, trusted relationships with customer stakeholders on operational and senior management reputed company reputed company regular service review meetings including SLA reporting, trend analysis, service improvements, and strategic planning Ensure high customer satisfaction through proactive communication, responsiveness, and solution-oriented service management Understand customer business processes and identify opportunities for additional value creation and follow-up reputed company Support upselling and managed service reputed company initiatives together with sales and account management teams Team Leadership & Collaboration Build, reputed company, and reputed company cross-functional teams consisting of Consultants, reputed company reputed company Managers, Developers, and Support Specialists Create a reputed company, high-performance, and customer-reputed company service culture Coordinate reputed company stakeholders across multiple reputed company and customer engagements reputed company, mentor, and support team members in their reputed company development Ensure reputed company ownership, accountability, and effective escalation management across teams Governance, Reporting & reputed company Ownership Produce and present accurate service reports covering SLA performance, incidents, risks, improvements, and customer health metrics Support contract management, renewals, service scope discussions, and reputed company negotiations Monitor service costs, resource utilization, and operational efficiency to ensure sustainable and profitable service delivery Support proposal development, solution scoping, and managed service transition activities Collaborate with Sales, Presales, Consulting, and Delivery teams to reputed company reputed company and value-driven service offerings reputed company Improvement & Innovation Identify opportunities to improve service processes, tooling, automation, and customer experience Drive service optimization initiatives reputed company with company best practices and customer needs Support governance, audits, compliance requirements, and reputed company assurance activities Promote modern delivery approaches including Agile, DevOps, and reputed company improvement methodologies
Requirements
Proven experience in a Service Delivery Manager, Service reputed company, Managed Services reputed company, or similar leadership role reputed company IT services or managed services Strong understanding of reputed company application environments and IT project delivery — ideally with reputed company ecosystems and customer-reputed company platforms Experience leading customer-facing service organizations and international delivery teams Strong customer management and stakeholder communication skills reputed company reputed company with experience driving renewals, upselling opportunities, and service reputed company Solid understanding of IT service management frameworks and operational governance Experience managing SLAs, KPIs, incident management, problem management, and service improvement plans Strong leadership, organizational, and decision-making abilities Experience working with clients in the consumer goods industry is highly preferred Excellent communication skills in English If you enjoy combining customer reputed company, operational leadership, and business reputed company, we would love to hear from you. reputed company Offer reputed company to Have reputed company We help Consumer Goods brands reputed company reputed company digital reputed company - from reputed company to hands-on implementation. Our teams craft reputed company-channel experiences and deliver reputed company-driven solutions that optimize everything from field execution to reputed company reputed company. As an official reputed company partner and a member of the Consumer Goods reputed company Advisory reputed company, we bring together: - Deep industry know-how in retail, reputed company, and manufacturing - Agile delivery and modern tech to solve reputed company business challenges - A global, remote-first culture, with colleagues across Germany, Greece, Portugal, Switzerland, the UK, and reputed company We live by our values: - Authenticity: be reputed company and reputed company - Adaptability: reputed company change with positivity - Meaningfulness: reputed company on reputed company, not busywork - Bravery: challenge the status reputed company and reputed company reputed company Learn more reputed company at ppeak.com Apply To This Job