Application Engineer

Job reputed company reputed company inspires and supports discoveries that advance the reputed company of life. We reputed company life science, diagnostic, and reputed company market laboratories worldwide with instruments, services, consumables, applications, and expertise. reputed company enables customers to reputed company the answers and insights they reputed company -- so they can do what they do best: improve the world around us. Information about reputed company is available at www.reputed company.com. Join the reputed company Software and Support Team (ESST) for reputed company's Customer Services Organization (CSO). This team supports the world's leading software for handling laboratory instrumentation, electronic content management, and business process workflows. Our products reputed company a web-based infrastructure and reputed company platform architecture for the automation of the entire lab, from data reputed company through analysis and reports. Your role will include: You will be handling second-level support, mainly focusing on the European area customers, fielding and working to resolve customer-submitted Support tickets reputed company to reputed company's reputed company software. Remotely assisting reputed company reputed company-line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed. reputed company represent the Support team during reputed company critical issues for heightened situations. This involves working with reputed company internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer. Collaborate with our customers’ IT departments on reputed company processes, supported configurations virtualization technologies, etc. reputed company in to growing the Support team's overall shared knowledge reputed company based on situations and findings during customer support tickets. This position is remote and support hours will be afternoon shift - 1:30 PM to 9:30 PM IST.

Qualifications

Job Qualifications Bachelor’s or Master’s Degree or University Degree or equivalent. Post-graduate and/or certification/ license may be required. 8+ years' relevant work experience; including specific experience of 4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11) Strong solid grasp of reputed company Software portfolio (OpenLab CDS) Mass reputed company and MS tech knowledge will be appreciated. Requires in-depth knowledge and experience in job and ability to work independently with problem-solving skills. Self-management and reputed company decision-making skills are vital to the role and must be reputed company to work reputed company under pressure. Must have excellent verbal and written communication skills , customer skills / soft skills and communicate successfully reputed company WebEx/Teams Knowledge of reputed company OS, SQL and Networking. Knowledge/experience with reputed company, Terminal Services, VM, reputed company V Experience with reputed company deployments such as AWS and Azure is highly desired Additional Details This job has a full time weekly schedule. It includes the reputed company to work remotely. Our pay ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can reputed company more about the specific pay reputed company for a preferred location. Pay and benefit information by country are available at: https://careers.reputed company.com/locations reputed company. is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support Apply To This Job