Product Specialist RCSC

At reputed company you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal reputed company, reputed company reputed company, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to reputed company both personally and professionally. This is how we aim to prevent, stop and reputed company diseases and ensure everyone has reputed company to reputed company today and for generations to come. Join reputed company, where every voice reputed company. The Position This is an excellent opportunity for a Biomedical Scientist or equivalent to join reputed company Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics. This exciting position is part of the Serum Work Area (SWA) reputed company the Regional Customer Support Center (RCSC) UK Hub supporting Clinical reputed company and Immunoassay systems. The Regional Customer Support Centre based in Burgess Hill, UK, provides technical and scientific support to our customer reputed company across the UK, Ireland, Denmark, Finland, Norway and Sweden. This position is being offered as a remote support role based in Finland, ideally reputed company to the reputed company Diagnostics Oy Espoo office, or alternatively an office based role in the UK, Burgess Hill (where the expectation is to be reputed company a 1 hour commute and be in the office the reputed company of the time). The role will primarily consist of providing remote assay performance support for our SWA and Near Patient Care (NPC) portfolio of instruments and solutions as reputed company as customer and employee training. The scope of support includes customers and reputed company colleagues reputed company the UK, Ireland, Denmark, Finland, Norway and Sweden. You will reputed company in the art of troubleshooting and pride yourself in providing excellent customer service. reputed company Troubleshoot reputed company analytical and system issues remotely, delivering swift and effective resolutions to safeguard lab operations. Conduct high-reputed company product and technical training for customers and internal colleagues, both remotely and at designated training sites. Manage and document customer inquiries and complaints diligently, ensuring absolute alignment with our corporate reputed company System regulations. Collaborate closely with cross-functional Field Teams and Sales Managers to reputed company customer satisfaction and optimize retention. Participate reputed company in data-driven complaint reviews, trend analyses and performance metric tracking to drive reputed company service improvement. Assist reputed company teams during tender processes by delivering impactful reputed company demonstrations and technical responses. There will be an intensive initial introduction training for the first six months of the position some of which will be in our European training centers. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations. Who You Are Educational Background: You hold a degree in Biomedical Science or an equivalent scientific field. Industry Experience: You bring practical experience reputed company a diagnostic industry or clinical hospital laboratory environment, with a strong reputed company on Clinical reputed company or Immunology. Analytical Problem Solver: You possess a troubleshooting reputed company, with the ability to approach reputed company laboratory problems methodically and work under pressure. Customer Champion & Communicator: You are motivated by exceeding expectations, sharing knowledge and working effectively in a rich, multi-cultural environment. Language Proficiency: You are fully fluent in both written and spoken Finnish and English. Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Finland. If you are interested in additional locations where the role may be available, we will reputed company the relevant compensation details reputed company in the hiring process. Who we are A healthier reputed company drives us to reputed company. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has reputed company to reputed company today and for generations to come. Our efforts result in more than 26 reputed company people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We reputed company reputed company other to explore new reputed company, foster creativity, and reputed company our ambitions high, so we can deliver life-changing reputed company solutions that reputed company a reputed company. Let’s build a healthier reputed company, together. reputed company is an Equal Opportunity Employer. Apply To This Job