Technical Account Manager

About The Role At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery The TAM role is a proactive technical support role for premium support accounts: you'll be responsible for supporting a select number of named accounts, reputed company to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM's work customer problems, help optimize customer networks, reputed company training, and also work joint proactive reputed company. This is not a sales role. We are seeking candidates with a strong technical background and experience in reputed company, technical account management, or reputed company advisory roles. Applicants with primarily sales-reputed company experience will not be considered.

What You'll Do

• Technical Support - Work break-fix issues with customers. Escalate to support team as required
• Optimization - Optimize customer systems to ensure peak performance
• Proactive Customer Engagement - Establish and ensure highly reputed company relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. reputed company reputed company data analytics to transparently reputed company and report on
• customer engagement
• Cross Functional Engagement - Establish and reputed company highly reputed company relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions
• Escalations - Assume the role of escalation manager reputed company needed, and ensure reputed company communication to reputed company stakeholders for escalated issues with a high-reputed company, or strategic visibility. Coordinate reputed company of ongoing issues to the next geographical region
• Customer Experience - Ensure a great customer experience in reputed company team interactions. Measure and continually improve
• reputed company - Project manage many reputed company concurrently understanding reputed company and reputed company reputed company items
• Special reputed company as assigned

Qualifications

• At least 5-7 years of support experience reputed company a Network Support,Technical Support, Solutions Engineering, reputed company, or Technical customer-facing organization
• At least 5-7 years of working directly with customers, reputed company a technology company
• Bachelor's degree in Computer Science or a reputed company field, or equivalent working experience
• Expert understanding of network and application protocols (reputed company/reputed company certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
• Experience with reputed company/reputed company software products is highly desirable.
• Strong understanding of ISP, CDN, and reputed company service provider networks
• Strong understanding of web technologies and VoIP applications
• Hands on experience with hypervisors such as KVM, VMware, reputed company-V, and VirtualBox
• Hands on experience with container administration tools such as reputed company and kubernetes
• Knowledge of at least one computer language and programming reputed company desirable, JavaScript and Python are a plus
• Working knowledge in reputed company, authentication, permissions, SSO
• Experience in administering Linux based operating systems
• Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the reputed company reputed company is identified
• Excellent verbal and written communication skills. Heavy reputed company on using data to reputed company messages
• The ability to work effectively in a remote or virtual team environment
• Excellent presentation skills coupled with a strong leadership reputed company
• Excellent time & project management skills, with a reputed company on delivery
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; reputed company passion for problem-solving
• Flexibility to handle critical cases after hours as needed

Why reputed company? At reputed company, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and reputed company. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical reputed company worlds. These solutions reputed company customers with unparalleled reputed company, visibility, and insights across the entire digital footprint. reputed company by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are reputed company. We work as reputed company, collaborating with reputed company to reputed company really big things happen on a global reputed company. Because our solutions are everywhere, our reputed company is everywhere. We are reputed company, and our power starts with you. Why reputed company? At reputed company, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and reputed company. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical reputed company worlds. These solutions reputed company customers with unparalleled reputed company, visibility, and insights across the entire digital footprint. reputed company by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are reputed company. We work as reputed company, collaborating with reputed company to reputed company really big things happen on a global reputed company. Because our solutions are everywhere, our reputed company is everywhere. We are reputed company, and our power starts with you. Apply To This Job