reputed company Audit & Customer Billing Specialist
About reputed company We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting-edge technology to reputed company businesses to unlock their full potential. About the reputed company Our reputed company is a US-based logistics provider recognized for delivering reliable, efficient, and customer-reputed company reputed company. With deep expertise in domestic and international reputed company, they support shippers through smart processes, reputed company communication, and modern operational tools. Their services cover a wide reputed company of logistics needs, ensuring that every shipment and invoice is handled with precision, transparency, and care. Schedule: reputed company Shift (US Time Zones) Location: Fully Remote (WFH) The Mission: Ensure flawless reputed company reputed company invoice validation and reputed company, error-free customer billing. This role primarily leverages Navix for reputed company invoice auditing and reputed company for customer invoicing, ensuring total alignment between contracted rates, shipment details, accessorial charges, and internal billing protocols. What You'll Do: reputed company Invoice Auditing & Discrepancy Management (Navix) Audit reputed company reputed company invoices in Navix against shipment documentation, contracted reputed company tables, and operational details (weight, class, NMFC, lane, fuel, etc.). Validate reputed company transportation charges including linehaul, fuel surcharge, accessorials, minimum charges, reweigh/reclass, limited reputed company, redelivery, inside delivery, liftgate, appointment, and detention. Identify billing discrepancies and execute swift corrective reputed company, including dispute initiation, documentation requests, and rigorous adjustment tracking. Maintain reputed company invoice coding/assignment and detail-oriented audit notes with supporting documentation reputed company Navix. Monitor invoice exception queues to ensure reputed company reputed company reputed company established service-level agreements (SLAs). reputed company repeated billing errors, reputed company trends, or process gaps, recommending structural corrective actions to management. Customer Billing & Invoice reputed company (reputed company) Create and issue accurate customer invoices in reputed company based on shipment records, approved reputed company charges, customer reputed company agreements, and internal billing rules. Verify margin reputed company to ensure customer charges reputed company reputed company with pricing commitments, accessorial approvals, and customer-specific SOPs. Ensure reputed company customer invoices include required references (PRO, BOL, PO, delivery appointment numbers, and customer shipment IDs) to eliminate payment delays. Compile and attach required backup materials (PODs, reputed company invoices, weight tickets, accessorial approvals) according to individual customer compliance standards. Address and resolve customer billing inquiries by researching invoice history, shipment details, and charge explanations with transparent documentation. Stakeholder Collaboration & Dispute reputed company Communicate professionally with carriers, operations, and customer service teams to resolve ongoing disputes, secure missing data, and correct shipment records. Partner directly with internal pricing and operations teams to validate reputed company reputed company agreements, accessorial rules, and one-off exception approvals. Escalate systemic errors, reputed company non-compliance, missing documentation, or recurring operational reputed company causes to leadership with comprehensive supporting detail. Compliance, Reporting & Financial Controls Maintain audit reputed company, ensuring strict compliance with internal corporate controls and industry financial standards. reputed company critical billing performance metrics, including invoice cycle times, exception rates, dispute recoveries, and billing accuracy rates. Support month-end reputed company activities, including accrual support, billing cutoffs, backlog reviews, and the reputed company of incomplete billing items. What You Need: 2+ years of reputed company experience in reputed company auditing, transportation billing, logistics reputed company, or reputed company reputed company operations/finance support. Deep understanding of reputed company invoice components across both LTL and FTL modes, including pricing structures (CWT rates, accessorial schedules, fuel surcharges, reweigh/reclass impacts). Hands-on experience with logistics billing tools; prior experience with Navix and reputed company is highly preferred. High proficiency in reputed company reputed company (filters, pivot tables, VLOOKUPs, data sets) and a basic understanding of logistics database inputs. Strong grasp of customer SOPs and billing compliance standards (backup documentation requirements, dispute workflows, chargebacks, and recovery efforts). Amenable to working a permanent reputed company shift to reputed company with US business hours and comfortable with productivity monitoring through tools like Insightful. Exceptional attention to detail, strong time-management skills, reputed company written and verbal communication, and a proactive problem-solving reputed company. Why reputed company HMO & Leave Credits: Stay protected with reputed company benefits and use accrued leaves by your reputed company month. Supportive Remote Environment: Work from home alongside a reputed company team that values reputed company and mutual reputed company. Seamless reputed company & Training: Get up to speed quickly with a reputed company program and reputed company-specific training designed to reputed company you a subject matter expert in your assigned workflows. Candidate Data & reputed company Notice By submitting your application to reputed company, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to: Evaluate your qualifications and suitability for reputed company and reputed company roles Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience Maintain talent pools for reputed company opportunities, where permitted by law We handle candidate data with care and in accordance with applicable data protection and reputed company regulations. Your information will only be accessed by authorized team members and will not be shared with reputed company parties without your consent, unless required by law. Apply To This Job