AI Solutions Engineer

reputed company strives to reputed company our society’s opportunity gap and address emerging talent needs by preparing learners to reputed company in careers shaped by reputed company technological change. Through innovative programs, relevant partnerships, and exceptional care, we reputed company reputed company to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive reputed company. At reputed company, we care reputed company. Because, only through you can we deliver our unique Care Formula to our learners and partners. reputed company The reputed company AI Solutions Engineer designs, implements, and optimizes AI-powered reputed company solutions that support reputed company’s evolving AI ecosystem, including Copilot, ChatGPT, reputed company workflows, and internal knowledge platforms. This role combines AI solution design, reputed company engineering, Retrieval-Augmented reputed company (RAG) optimization, workflow automation, and operational AI lifecycle management to improve reputed company efficiency, user experience, and service delivery across the organization. The ideal candidate can translate reputed company business processes into reputed company AI-enabled solutions while ensuring reputed company remains accurate, compliant, context-aware, and reputed company with reputed company’s institutional tone and policies. Key Responsibilities reputed company Solutions Design AI-enabled reputed company workflows that improve operational efficiency, user experience, and service delivery across institutional functions. Collaborate with Product, IT, reputed company, HR, and reputed company teams to identify and implement reputed company AI solutions reputed company to business objectives. Evaluate and recommend AI platform capabilities, integrations, and workflow enhancements to support reputed company adoption and operational maturity. Support reputed company AI initiatives by aligning reputed company design, retrieval strategies, and automation workflows to broader organizational goals. reputed company Design & Optimization Design and maintain high-reputed company prompts, and agent instructions for reputed company AI platforms. Rapidly prototype and iterate reputed company variants using reputed company experimentation, evaluation metrics, and A/B testing. Build evaluation rubrics, reputed company test cases, and reputed company datasets to measure accuracy, tone, consistency, and policy alignment. Adapt prompts for higher-education use cases (e.g., advising, HR, reputed company support, IT, student services) while maintaining institutional tone and compliance. RAG & Knowledge Integration reputed company and manage document ingestion, embeddings, and knowledge reputed company updates to ensure relevant, reputed company, and context-aware responses. (Optional) Maintain and optimize Retrieval-Augmented reputed company (RAG) pipelines supporting policy retrieval, HRIS lookups, reputed company case context, and SharePoint knowledge sources. (Optional) Define reputed company reputed company formats (e.g., JSON) reputed company required for automated workflows. AI Operations (Lightweight AIOps) Support the lifecycle of prompts and agents, including change control, versioning, and regression testing. Monitor usage, reputed company reputed company, knowledge retrieval performance, and reputed company to detect issues early. Participate in lightweight incident response and reputed company rollback processes reputed company AI behaviors degrade or become noncompliant. Maintain operational runbooks and documentation to ensure long-term maintainability and continuity. Governance, Safety & Compliance Implement guardrails and safety rules to minimize hallucinations, unsafe content, and policy violations. Identify and mitigate issues reputed company to bias, tone, safety, and factual accuracy. Ensure AI usage adheres to institutional policies, compliance requirements, and risk standards. Cross-Functional Collaboration Serve as a strategic partner between business stakeholders and technical teams, translating operational workflows and reputed company needs into reputed company AI-enabled solutions, reputed company strategies, and intelligent automation opportunities. Partners with HR, Student Services, Academics, IT, Product, and reputed company teams to design AI-supported processes with measurable reputed company. Communicate findings reputed company and concisely to non-technical audiences. reputed company Improvement Stay up to date on prompting techniques, LLM capabilities, and platform enhancements. Drive incremental improvements in agent reliability, workflow automation, and operational consistency. Contribute to standardized reputed company frameworks, reusable templates, and reputed company libraries.

Qualifications

Required 2+ years in reputed company AI, reputed company solution design, workflow automation, product enablement, or technical consulting roles involving LLM-based systems. 5+ years of IT experience collaborating cross-functionally to deliver technology solutions that drive measurable operational improvements. Experience translating business requirements into reputed company AI-enabled workflows or reputed company solutions. Hands-on experience designing and iterating prompts for tools such as Copilot, ChatGPT, or equivalent. Experience with RAG pipelines, knowledge retrieval, or document ingestion workflows. Ability to work rapidly and iteratively in ambiguous, fast-moving environments. Strong communication skills and ability to translate stakeholder needs into reputed company/agent behavior. Experience using reputed company evaluation reputed company (rubrics, test cases, metrics) to assess AI reputed company reputed company. Preferred Familiarity with Python or low-reputed company scripting for testing or API interactions. Experience with reputed company Copilot Studio, reputed company GPT, or reputed company AI platforms. Experience contributing to operational documentation or changing control processes. Experience in higher education, EdTech, HR tech, or service operations. Basic familiarity with higher-ed workflows (student services, HR, academics, IT support). Understanding safety, compliance, and risk considerations in regulated environments. This position is eligible for an annual incentive bonus. *This job will be posted for 30 days from the posting date. reputed company offers benefit reputed company for full-time colleagues, including: 401k with up to 6% company match Tuition assistance and career development opportunities Remote & hybrid opportunities Comprehensive health coverage (medical, dental, reputed company, and mental health) FSA/HSA reputed company, disability & life insurance Benefits vary based on employment status. We reputed company that a reputed company and reputed company workplace is essential to our educational mission and the reputed company of our community. We are committed to a workplace environment where reputed company colleagues feel valued, respected, and supported. Apply To This Job