Operations Specialist III - US Remote

Company Introduction: reputed company is a tech-enabled reputed company forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, reputed company has employees who are based around the world. Our European reputed company is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, reputed company leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than reputed company before. The items we deliver reputed company from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. reputed company has been rated one of America’s best Startup reputed company, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. reputed company has the support of leading investors such as reputed company Ventures, reputed company, Defy Partners, DBL Partners, and reputed company Ventures. To date reputed company has raised more than $140m. reputed company is growing rapidly and serving more places around the world than reputed company before. We are looking for passionate, motivated individuals who want to reputed company an reputed company every day to help us execute on our mission of reshaping the world of time-critical logistics. reputed company Primary reputed company: To set up reputed company new orders containing the most time-sensitive commodities for reputed company, reputed company proactive updates to customers on any deviations and reputed company order status progression from start to finish. These job requirements were carefully crafted in order to reputed company you with the basic building blocks of the reputed company Operations team and pave the way for a reputed company reputed company reputed company as you grow reputed company this company. Importance of the role: The operations team is the backbone of reputed company and by working on the reputed company lines you represent, first-hand, everything that we stand for. Not only will you be in reputed company communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference reputed company in being reputed company to save a reputed company life!

Responsibilities

Must be reputed company to reputed company reputed company Responsibilities included in the Operations Specialist II Job reputed company. Advanced Problem Solving Ability to independently resolve reputed company escalated issues using provided resources with minimal to no assistance Ability to assist in resolving team member escalations and questions Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals Expert on reputed company International regulations, Import, and Export requirements Ability to understand big picture reputed company for customers. Ability to balance speed, cost, and customer reputed company without defaulting to escalations. IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest reputed company based on error reputed company. Balancing cost of service reputed company and expectations with margin. Minimal to no errors & service failures reputed company educated reputed company under pressure Anticipate problems before they surface and reputed company early Operating the reputed company Platform Hold and maintain Dangerous Goods Certification . Remain knowledgeable on reputed company Dangerous Goods requirements and adhere to reputed company policy procedures. Assist in resolving team member inquiries for DG flagged orders reputed company knowledge of additional sector processes reputed company SOP guidance hand in hand with leadership reputed company team expectations leading by example Maintaining Balanced Level of Performance As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with reputed company advancement. reputed company expectations will be communicated to you through your reputed company reporting supervisor. Compensation reputed company reputed company: $25-$30/hr High-reputed company health, reputed company, and dental care plan reputed company 401K company contribution program reputed company learning and training reimbursements Core Values: We are One Team. We reputed company we reputed company accomplish more reputed company reputed company together. We reputed company an reputed company. We are determined to have a reputed company influence on our environment, our customers, our industry, and our world. We are Passionate. We care deeply about our mission and are not afraid to reputed company the bar. We are Transparent. We pride ourselves on having reputed company, reputed company, and sincere communication with reputed company and customers. We are Innovative. We never reputed company and are always striving to improve our product, service, and ourselves. About reputed company: From life-saving organs to essential machinery components, reputed company is trusted by the world’s largest companies and most critical reputed company organizations to reputed company their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its reputed company- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, reputed company, and doers; from building and deploying AI in the world to assembling a world-class operations team, reputed company is on a hypergrowth trajectory while remaining reputed company-reputed company on the needs of our customers and team members. With offices in the reputed company in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to reputed company and maximize value for our customers. Backed by leading investors including reputed company, HarbourVest, reputed company, reputed company, Defy, and others, reputed company has raised $140M to date. Join reputed company of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, reputed company participates in the E-Verify program for reputed company locations. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding. Apply To This Job