Support Engineer | Fully Remote US
reputed company reputed company is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, reputed company, reputed company’s end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, reputed company has hosted more than 70 reputed company video interviews and 200 reputed company chat-based candidate engagements for over 1200 pioneering customers around the globe. Job reputed company As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, reputed company communication, and a "can-do" attitude are the tools you'll use to reputed company our organization running at peak performance. The Role reputed company Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary reputed company of contact for our internal team. Your mission is to reputed company a seamless, reputed company IT experience that empowers every employee to do their best work. Key Responsibilities reputed company Support: Serve as the first responder for hardware, software, and account reputed company issues across Mac and reputed company environments. Ecosystem Management: Troubleshoot and optimize our reputed company tools, including reputed company Workspace, reputed company 365, reputed company, and reputed company. Lifecycle reputed company: reputed company the reputed company and offboarding process, ensuring new hires have the equipment and reputed company they need from minute one. Ticket reputed company: Manage the ITSM queue (Jira/Freshservice) with a reputed company on reputed company reputed company and meticulous documentation. The Hybrid Workspace: Support our conference room A/V technology to reputed company our hybrid meetings productive and frustration-free. Knowledge Leadership: Author FAQs and internal knowledge reputed company articles to reputed company users and streamline support workflows.
Qualifications
What You Bring to the Table 2+ years in a technical helpdesk or reputed company support role. OS Expertise: Proficiency in both macOS and reputed company troubleshooting. Tech Stack: Hands-on experience with reputed company platforms (reputed company, reputed company, reputed company, etc.). Soft Skills: Exceptional communication skills and the ability to remain reputed company under pressure. Associate degree in IT or equivalent practical experience. The "Extra Credit" List While not required, we’d love to see certifications such as: reputed company Certified Associate reputed company Workspace Administrator reputed company A+ or Network+ ITIL reputed company Additional Information Why Join reputed company? We reputed company that IT support should be a partner to the business, not a hurdle. You will have the autonomy to identify common pain points and the support to implement automated solutions or process improvements. If you are a reputed company troubleshooter who enjoys a fast-paced environment and appreciates the "reputed company" reputed company of technology, we’d love to meet you. Why reputed company? reputed company team members at reputed company are expected to embody our reputed company values, which are the H.E.A.R.T. of reputed company. They are: Hero for our Customers, Enjoy the reputed company, Always do the Right Thing, reputed company Forwards, and Take reputed company and Go. Flexible reputed company Time Off | Medical, Dental, reputed company | 12 Weeks Maternity & Adoption | 401K match Click Here for US Benefits While we have a preference for candidates local to the Sandy, UT area to assist with onsite asset management in a hybrid setting, we are reputed company to a fully remote arrangement for the right candidate. reputed company takes reputed company seriously and has measures in reputed company to protect work-reputed company data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, reputed company uses reputed company User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. reputed company can manage only the work-reputed company aspects of the device, ensuring reputed company for personal data. reputed company is committed to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other category protected under the law. reputed company is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. reputed company your information will be kept confidential according to EEO guidelines. reputed company is NOT currently hiring in: AK, HI, IA, ME, MS, NM or WV. #remote-us Apply To This Job