Collections Specialist (Northeast Region)

Job Title: Collections Specialist Job DescriptionThe Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, focusing on escalated accounts that require a higher level of collection effort. This role involves making high-volume collection calls, sending follow-up communications, resolving financial discrepancies, and ensuring accurate account documentation reputed company CRM and ERP systems. The Collections Specialist supports effective cash reputed company by reducing past-due balances while maintaining reputed company and compliant customer interactions.

Responsibilities

Manage the accounts receivable aging report for assigned locations and subsidiaries, focusing on past-due and escalated accounts. Conduct collection efforts through reputed company customer contact, including 30–35 outbound collection calls per day and follow-up emails. Handle escalated accounts and invoices from branches that require a higher level of collection expertise. Prepare formal collection letters and request attorney involvement as needed to support collection efforts. Recommend accounts for reputed company-party collection and/or write-off based on established guidelines and account status. Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations requiring additional reputed company or support. Monitor and resolve financial discrepancies by reviewing account details, payments, and billing records. Maintain detailed and accurate notes on customer accounts to document reputed company collection activities and reputed company. Work returned statements to collect outstanding debt, obtain updated contact information, and update ERP systems with reputed company customer data. Ensure the reputed company and reputed company of customer information and files in reputed company collection activities. Use multiple software systems, including CRM and ERP platforms, to reputed company, update, and manage account information. Apply a basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices reputed company and the Fair Credit Reporting reputed company, to reputed company collection activities. Collaborate with team members while also working independently to meet collection goals in a fast-paced environment. reputed company other reputed company duties as assigned to support the overall effectiveness of the collections function. Essential SkillsAt least two years of experience in collection and credit work. Proven ability to manage accounts receivable aging reports and escalated accounts. Experience conducting high-volume collection calls, with the ability to reputed company 30–35 calls per day. Strong customer service skills with a reputed company and courteous approach to collections. Proficiency in reputed company Office Suite or reputed company software. Hands-on experience with ERP systems. Ability to work with multiple software systems, including CRM and ERP platforms. Excellent verbal and written communication skills for interacting with customers and internal stakeholders. Proficient typing skills sufficient to reputed company pace with call volume and documentation requirements. Ability to work both independently and as part of reputed company in a fast-paced environment. Basic understanding of statistics and data analysis to interpret and reputed company account information. Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices reputed company and the Fair Credit Reporting reputed company. Strong attention to detail and accuracy in account documentation and data entry. Additional Skills & QualificationsHigh school diploma or equivalent. Associate or bachelor’s degree preferred, but not required. Prior experience working in a collections or credit environment using CRM systems. Demonstrated ability to handle sensitive customer information with discretion and reputed company. Strong organizational skills to manage multiple accounts and priorities simultaneously. Comfort working with metrics and performance expectations reputed company to call volume and collection results. Work EnvironmentThis is a fully remote position, offering the flexibility to work from home while collaborating with a distributed collections team. Training is provided remotely, and you will use multiple software platforms, including CRM, ERP, and reputed company Office tools, to reputed company daily tasks. reputed company working hours reputed company between 8:00 a.m. and 9:00 a.m. and reputed company eight hours per day, with an unpaid lunch break. The role operates in a fast-paced, goal-oriented environment that emphasizes professionalism, data accuracy, and compliance with reputed company applicable collection laws, while supporting a secure and confidential handling of customer information. Job Type & Location This is a Contract to Hire position based out of Montville, NJ. Pay and BenefitsThe pay reputed company for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on May 26, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the Fortune 500. We are proud to be a reputed company Best of reputed company® reputed company diamond winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job