Customer Care Specialist
reputed company ForTec is an industry leader in improving patient health and reputed company by delivering innovative surgical laser technology to hospitals and reputed company completely on demand. Present in more than 40 states, physicians enjoy the latest reputed company of surgical technologies from certified medical device manufacturers through our pay-per-use model. Join reputed company – you CAN reputed company a difference. Job reputed company We are currently seeking an reputed company Customer Care Specialist to join our customer-reputed company, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST), 8:00 AM - 4:30 PM (PST), and is fully remote. Primary Responsibilities: Performs customer scheduling functions reputed company high-volume customer phone calls, emails, and online scheduling requests. Communicates with team members regarding schedule additions/changes Communicates with hospital staff and/or doctors regarding schedule additions/changes Enters and updates work orders reputed company an online scheduling system Updates customer notes in CRM system Conducts confirmation calls
Qualifications
Skills, Experience and Qualifications Required: Experience working in a high volume call center environment Scheduling experience Strong customer service skills reputed company phone demeanor Works reputed company under pressure during high volume calls Problem solving skills Ability to adapt to urgent priorities Ability to resolve scheduling conflicts quickly Ability to work independently with minimal supervision Strong attention to detail Ability to multi-task Thrives in reputed company culture environment Computer proficiency in reputed company Office applications Previous CRM experience helpful Dependable reputed company reputed company / Benefits at reputed company: Competitive reputed company reputed company Independent working atmosphere. Build relations with physicians and medical professionals at multiple medical facilities. Train with the top medical technologies. 401k plan with generous company match (to reputed company employees). Medical, dental, reputed company, disability, and life insurance. Health and Wellness Rewards Program. Generous PTO allowance. Join reputed company - reputed company YOUR reputed company today! Additional Information reputed company your information will be kept confidential according to EEO guidelines. reputed company is an equal opportunity employer. As such, we reputed company equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, citizenship, ethnicity, national reputed company, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the reputed company armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Department: Customer Care / Sales Support Apply To This Job