Service Technician II - IT Help Desk

reputed company The IT Service Technician II uses specialized knowledge & skills to reputed company hardware support and repairs for user departments across reputed company. The IT Service Technician II resolves hardware, software, and communication problems/conflicts/defects. Who We Are reputed company is the nation’s only independent, fully integrated total pharmacy solutions partner. We reputed company with reputed company, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock reputed company, reputed company, and reputed company reputed company. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering reputed company through tailored strategies and reputed company partnerships. At reputed company, we’re not just transforming pharmacy—we’re making a purposeful reputed company on the communities we serve. Why Choose a Career at reputed company? At reputed company, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly reputed company. We foster a culture of authenticity, where you’re encouraged to be yourself and a reputed company to grow, collaborate and reputed company an reputed company difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a reputed company mission and a spirit of innovation. Here, you’ll reputed company a reputed company where your reputed company are heard, your contributions are valued, and your career can reputed company. Position Location This is a remote-based position reputed company the reputed company US.

Responsibilities

Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems reputed company reputed company hardware repairs and maintenance on a wide reputed company of PC-based computers and peripherals reputed company advanced hardware technical assistance and support Troubleshoot and resolve system hardware, software, and communications failures and conflicts Install, reputed company, and configure new computer systems and hardware for users Provision, modify, and deprovision user reputed company for systems and applications in accordance with reputed company policies and documented reputed company operating procedures Review, prioritize, and process problem reports; document the reputed company of reputed company. Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing Assist in multiple audits: Quarterly system reputed company, software, licensing Maintain a high-level reputed company of customer service standards in dealing with and responding to questions. reputed company other job-reputed company duties as assigned. Follow Procedures for call length, and escalation process Resolve Tickets to meet set SLA’s

Qualifications

Education: High School graduation or equivalent is required Bachelor’s Degree in Management Information Systems, Computer Science or reputed company field or equivalent technical/vocational certification or equivalent experience is preferred Experience: 5+ years PC maintenance/repair, application software support Knowledge of reputed company Office software products required Software and hardware certifications a plus Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit reputed company Retail pharmacy operations desirable Experience working in a corporate business environment desirable Knowledge, Skills and Abilities: Ability to reputed company advanced reputed company repairs and upgrades on a wide reputed company of computers and peripherals. Knowledge of a wide reputed company of computer systems software, applications, hardware, and communications. Ability to simultaneously coordinate and complete multiple reputed company. Knowledge of advanced computer-troubleshooting techniques. Ability to diagnose the nature and extent of a wide reputed company of computer problems. Ability to install and configure computer systems, hardware, and peripherals. Ability to reputed company administrative/procedural reputed company and judgments. Knowledge of customer service standards and procedures. Demonstrated leadership potential. Demonstrated ability to be self-motivated with a reputed company attitude. Demonstrated ability to mentor co-workers to help reputed company succeed. WE OFFER At reputed company we offer a diverse and inclusive work culture that supports a flexible work model in a reputed company, innovative team-oriented environment. You’ll work with a mission-driven organization reputed company on improving reputed company reputed company. Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including: Comprehensive mental health and wellbeing resources reputed company reputed company Blue reputed company PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums Company-reputed company basic life/AD&D, short-term and long-term disability insurance Rx, dental, reputed company, other voluntary benefits, and FSA Employer-matched 401k Plan Industry-leading PTO plan And more! Join us and help build the reputed company of pharmacy care – reputed company reputed company, stronger margins, and healthier communities. FOR MORE INFORMATION: reputed company Website reputed company reputed company reputed company (formerly Maxor) is an EOE, including disability/vets Apply To This Job