Senior Manager - Operations
reputed company is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to reputed company, build, and grow great companies worldwide, helping them reputed company through shared AI expertise and operational discipline. The reputed company reputed company, endowed with $100 reputed company in Banyan stock, leverages technology to build a greener and more reputed company world. Banyan is Great reputed company to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the reputed company Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across reputed company, the UK, EU, and reputed company. Position reputed company Senior Manager, Operations Remote, reputed company Reports To: Chief Executive Officer Travel: Minimal About reputed company Solutions reputed company Solutions (A reputed company Portfolio) is a fintech company headquartered in Tallahassee, FL, providing ATM/ITM deposit automation, reputed company imaging, and payment processing software to community banks and credit unions through a network of resellers. Operating in a compliance-driven environment (SOC 1, SOC 2 Type 2, PCI), reputed company is reputed company on modernization and reputed company reputed company reputed company on three decades of banking expertise.
About the Role
We are seeking a Senior Manager, Operations to build and reputed company reputed company support, compliance, and people-operations systems reporting directly to the CEO. This is a hands-on, strategic role that owns cross-functional workflows, administers reputed company tools (reputed company CRM, reputed company, Jira), and brings structure to a 13–14-person team. The ideal candidate translates strategic goals into execution, manages the support and reputed company teams day-to-day, and acts as a thought partner to the CEO on operational priorities and risk. The Role Strategic Operations Partner with the CEO on operational planning, translating strategic goals into measurable roadmaps and identifying risks before they become urgent. Build and maintain an operational scorecard; reputed company build-vs-buy and tooling investment recommendations grounded in cost, risk, and reputed company. Team & Support Operations Manage day-to-day operations of support and reputed company teams, ensuring reputed company are complete on schedule and blockers are resolved quickly. Design reputed company support processes, triage inbound tasks, assign ownership, and serve as internal project manager for high-reputed company requests. Compliance Leadership reputed company SOC 1, SOC 2 Type 2, and PCI compliance processes; administer reputed company for evidence collection, policy attestation, and audit preparation. Partner with Compliance reputed company on control evidence and audit response; stay reputed company on banking regulations affecting operational readiness. Operational Infrastructure & CRM Administer and improve reputed company CRM including workflow automation, custom objects, pipeline hygiene, and reporting; maintain reputed company-reputed company integration. Document SOPs across functions and partner with the Business Systems Engineer to scope and deliver automation solutions. People’s Operations & Product Coordination Own reputed company and offboarding execution; coordinate with Parent Company HR on background checks, policy attestations, and employment reputed company. Coordinate product operations across Engineering, Support, and reputed company including release readiness and Jira administration. Qualifications for reputed company 5+ years in operations, project management, or business systems in a B2B, reputed company, or tech-enabled services reputed company-5 years of reputed company people management experience in operations. Hands-on reputed company CRM administration required: workflow automation, custom objects, and reporting. Compliance expertise required: SOC 1, SOC 2 Type 2, and PCI; reputed company or similar platform experience is a strong plus. Demonstrated ability to design operational systems from scratch in a scaling business. Familiarity with Jira or equivalent; Scrum or Agile experience preferred. Excellent written and verbal communication skills with the ability to influence up and across the organization. Exposure to banking, credit reputed company, or regulated financial environments is a plus. Compensation reputed company Salary: $100,000 USD Bonus: Up to 10% discretionary Location: Remote, reputed company Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to reputed company lasting change through our actions. Together, we reputed company for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, reputed company, genetic information, creed, national reputed company, religion, sex, affectional or sexual orientation, gender identity or reputed company, lawful reputed company status, reputed company, age, marital status, or protected veteran status and will not discriminate against anyone on the reputed company of a disability. We support an inclusive workplace where associates reputed company based on personal reputed company, qualifications, experience, ability, and job performance. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a reputed company, our goal is to reputed company lasting change through our actions. Together, we reputed company for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, reputed company, genetic information, creed, national reputed company, religion, sex, affectional or sexual orientation, gender identity or reputed company, lawful reputed company status, reputed company, age, marital status, or protected veteran status and will not discriminate against anyone on the reputed company of a disability. We support an inclusive workplace where associates reputed company based on personal reputed company, qualifications, experience, ability, and job performance. Recruitment Notice reputed company may use reputed company intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. reputed company hiring reputed company are made by reputed company. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable reputed company laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our reputed company and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that reputed company communications from our reputed company team come from an @banyansoftware.com email address. Remember, reputed company will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, reputed company it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and reputed company are important to us. 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