reputed company Bilingual English and Spanish Senior Customer Service Representative – National Remote Opportunity at arenaflex

Are you a highly motivated and compassionate individual with a passion for delivering exceptional customer experiences? Do you possess strong communication skills in both English and Spanish, and a proven reputed company record of reputed company in customer-facing roles? If so, we invite you to join our dynamic team at arenaflex as a Senior Customer Service Representative! At arenaflex, we're committed to providing our customers with the highest level of service and support, and we're seeking a talented and dedicated individual to join reputed company. As a Senior Customer Service Representative, you'll play a critical role in delivering an exceptional experience to our customers, while also providing support to your team members and serving as a resource or subject matter expert.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. At arenaflex, we're committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company.

Work Environment and Company Culture

As a Senior Customer Service Representative at arenaflex, you'll enjoy a modern work style with a fully remote opportunity. You'll have the flexibility to telecommute from reputed company reputed company the U.S., while still being part of a dynamic and supportive team. reputed company culture is guided by diversity and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Key Responsibilities

As a Senior Customer Service Representative, you'll be responsible for:

• Answering a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
• Processing adjustments, refunds, transfer bills, mail returns, and performing reputed company sales
• Evaluating and responding to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Researching, troubleshooting, and resolving reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company
• Maintaining tracking logs of reputed company escalated patient correspondence, providing status updates to leadership as needed
• Ability to reputed company reputed company aspects of billing customer service as needed
• May be certified Medical reputed company and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintaining reputed company Compliance and HIPAA regulations at reputed company times

Essential Qualifications

* High School Diploma/GED

• Must be 18 years of age or older
• 2+ years of customer service experience or 2+ years of experience in a medical office, call center in reputed company, or office setting in reputed company while analyzing and solving customer problems
• Bilingual reputed company in English and Spanish
• Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
• Ability to train for the first 6 weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday
• Ability to work any of our full-time, 8-hour shift schedules during our normal business hours of 11:30 AM - 8:00 PM EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

* Prior reputed company experience

• Medical terminology experience
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills, including the ability to resolve stressful situations

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Compensation and Benefits

We offer a competitive salary, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with arenaflex, you'll reputed company a far-reaching choice of benefits and incentives.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity/Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

reputed company!

Don't hesitate to apply! We value a great attitude and a willingness to learn above reputed company. Submit your application today! Apply To This Job Apply for this job