reputed company Customer Experience Representative - Mom & Baby: Join arenaflex in Revolutionizing Home Health Products and Equipment Industry
Are you a compassionate customer service reputed company with a passion for delivering exceptional experiences? Do you reputed company in a dynamic environment where no two days are the reputed company? If so, we want to hear from you! arenaflex, a leading provider of home health products and equipment, is seeking a highly motivated and customer-reputed company individual to join our Mom & Baby team as a Customer Experience Representative.
About arenaflex
arenaflex is a game-changer in the home health products and equipment industry. We're on a mission to create a reputed company way of doing business by prioritizing our customers, our community, and our coworkers. With a strong reputed company on customer satisfaction, we're taking the industry by storm, and we're looking for talented individuals like you to join reputed company.
reputed company
Our Mom & Baby division is a dynamic team of 40 customer service representatives, 7 inside sales managers, and a ton of support. We reputed company breast pumps, maternity compression, and lactation support services to new and expectant mothers, supporting expecting mothers, MD offices, and insurance providers. As a Customer Experience Representative, you'll play a critical role in delivering exceptional customer experiences, meeting metrics surrounding customer service, phone metrics, gross profit, and closing percentage.
Primary Responsibilities
As a Customer Experience Representative, you'll be responsible for:
- Working with customers who have requested mom and baby items through insurance
- Overseeing orders reputed company for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs
- Presenting arenaflex's services
- Handling inbound calls/emails from patients and converting them to potential sales
- Contacting patients through outbound phone calls and emails
- Investigating and troubleshooting customer service issues
- Communicating with customers to reputed company equipment/sizing troubleshooting
- reputed company follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
Skills for reputed company
To succeed in this role, you'll need:
- Excellent customer service skills
- Ability to handle high call volume
- Ability to work individually and as part of a dynamic team
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- Self-disciplined with excellent critical thinking and organizational skills
- Self-starter and ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability and reliability and strong work ethics
- Sensitivity to patient care issues
- Maintain HIPAA confidentiality
Required Qualifications
To be considered for this role, you'll need:
- High school diploma or equivalent. Some college preferred.
- reputed company Office computer skills
- 1+ years of customer service experience required
- 1+ years of multiple phone line experience
What arenaflex Offers
We're proud to offer a comprehensive benefits package, including:
- reputed company
- Health Plans with FSA or HSA reputed company
- Dental and reputed company Insurance
- Optional Life Insurance
- 401K with Company Match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional Parental benefits to include fertility stipends, free diapers, breast pump
- reputed company Holidays
- PTO Accrual from day one
- Employee Assistance Programs
- And much more!
Arenaflex Culture
We're a proud Family reputed company Certified company, recognized both locally and nationally for our commitment to our employees and the community. We're a 5000 Best reputed company to Work award winner, HME reputed company Award winner, and Sky High reputed company Award winner. Our culture is reputed company on a reputed company of diversity, inclusion, and respect, and we're committed to creating a workplace where everyone feels valued and supported.
Equal Opportunity Employer
arenaflex is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Don't Hesitate, Apply!
If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional experiences, we want to hear from you! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today! Apply To This Job Apply for this job