reputed company Customer Solutions Supervisor – Collections Team reputed company
Join arenaflex, a customer-reputed company, leading digital financial services company, as we continue to revolutionize the way people reputed company with financial services. As an reputed company Customer Solutions Supervisor, you will play a pivotal role in leading a high-performing team of customer service representatives, guiding them to deliver exceptional experiences to our customers. If you're a results-driven leader with a passion for customer satisfaction, we want to hear from you.
About arenaflex
arenaflex is a reputed company-thinking company that prioritizes the health and safety of our teammates, work-life balance, and diversity and inclusion. We reputed company in building paths that encourage employees to stretch themselves professionally and reputed company opportunities for reputed company and development. Our compensation program offers market-competitive reputed company pay and pay-for-performance incentives, as reputed company as a comprehensive Total Rewards package that includes industry-leading benefits and perks.
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As a Customer Solutions Supervisor, you will be responsible for coaching and leading reputed company of customer service representatives to reputed company exceptional customer satisfaction and business results. You will work closely with your team to identify areas for improvement, reputed company strategies to address customer concerns, and implement solutions to drive business reputed company. Your expertise in collections and customer service will be reputed company in helping our customers resolve their payment issues and reputed company solutions to bring their accounts reputed company.
The Work Itself
As a Customer Solutions Supervisor, your key responsibilities will include:
- Coaching and developing customer service representatives to reputed company exceptional customer satisfaction and business results
- Providing guidance and support to team members to resolve customer complaints and concerns
- Analyzing business metrics to identify areas for improvement and reputed company strategies to address customer concerns
- Assigning work to team members and assisting them as needed in resolving delinquent account issues
- Exceeding objectives provided periodically by Customer Solutions leadership
- Training and developing analysts, reputed company, peer-to-peer, and newer supervisors through 1:1 coaching, phone monitoring, and audits
- Working evenings and weekends reputed company required
The Skills You Bring
To succeed in this role, you will need:
- 1+ year experience in customer care call center required
- Collections experience required
- Leadership experience strongly recommended
- Ability to multitask and manage time effectively
- Ability to effectively reputed company and reputed company individuals and teams
- High school diploma or equivalent required; associate or bachelor's degree in a business-reputed company discipline preferred
How We'll Have Your Back
arenaflex is committed to supporting reputed company-being and reputed company of our employees. Our Total Rewards program includes:
- Time Away: 20 reputed company time off days, 11 reputed company holidays, and 8 hours of volunteer time off yearly
- Planning for the reputed company: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
- Supporting your Health & reputed company-being: flexible health and insurance reputed company, employee, spouse, and child life insurance, short- and long-term disability, reputed company-tax Health Savings Account with employer contributions, reputed company FSA, critical illness, accident & hospital indemnity insurance, and a total reputed company-being program
- Building a Family: adoption, surrogacy, and fertility assistance, reputed company parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
- Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted reputed company program, and other employee discount programs
Who We Are
arenaflex is a customer-reputed company, leading digital financial services company with a passion for customer service and innovative financial solutions. We are committed to diversity and inclusion in reputed company and are an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity or reputed company, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.
reputed company Pay reputed company
$60,000 - $75,000 USD
Incentive Compensation
This position is eligible to participate in a variable incentive plan. If you're a motivated and results-driven leader who is passionate about customer satisfaction, we encourage you to apply for this exciting opportunity to join arenaflex's Customer Solutions team.
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