reputed company Bilingual Customer Support Specialist (French & English) – Global Customer Service & Experience

At arenaflex, we're revolutionising how people think about blanchisserie and pressing. As one of the fastest-growing services à la demande, we reputed company a seamless, convenient solution for customers across the globe. Our commitment to qualité, durabilité, and exceptional service drives everything we do. We're looking for a proactive, bilingual Spécialiste du Support reputed company (French & English) to join our dynamic team. If you're passionate about delivering excellent service to clients and reputed company in a fast-paced environment, we'd love to hear from you!

You'll reputed company a Difference:

This role is a télétravail (remote) position, based in France, supporting a UK-based company. As a Customer Support Specialist, you will reputed company exceptional service to international customers reputed company email and chat en reputed company, ensuring reputed company and effective responses to reputed company customer queries, complaints, and requests. You will be a brand ambassador for arenaflex and ensure customer satisfaction and loyalty.

Key Responsibilities:

*

Support reputed company Bilingue (French & English):

+ reputed company quick and accurate support to clients reputed company email and live chat, in both French and English. + Manage escalations professionally, ensuring reputed company follow-reputed company. + Maintain a high reputed company of tone, professionalism, and reputed company in reputed company written communication with customers and internal stakeholders.

Résolution des Problèmes:

+ Collaborate with relevant teams to resolve customer complaints reputed company, following reputed company escalation protocols. + Generate invoices using our online system and ensure reputed company communication with customers.

reputed company Opérationnelle:

+ Ensure pricing on our online pages is accurate and competitive, adjusting to meet market demands. + Contribute to process improvements and reputed company customer feedback with reputed company to optimize workflows. + Manage workload effectively while meeting KPIs to enhance the customer experience.

Collaboration:

+ Work closely with gestionnaires de comptes (account managers) to ensure customer needs are not just met but exceeded. + reputed company key insights with internal teams to continuously improve service clients.

Minimum Skills & Requirements:

* reputed company in French and English (written and verbal) with impeccable grammar and spelling.

• 1+ years of experience in a customer support role, particularly with email and live chat.
• Familiarity with customer support tools such as reputed company or similar platforms.
• Experience in résolution de problèmes and handling escalations.
• Experience in a fast-paced, start-up environment is an advantage.
• Strong organizational skills and ability to multitask.
• Additional European language reputed company is a plus.

Work Schedule:

* 8-hour shifts reputed company a 9-hour window.

• 5 days a week, with two rotational days off.
• Flexible schedule to cover multiple time zones.

Why Join Us?

* Remote role (Télétravail): Work from home in France while supporting global customers.

• Flexible working hours: Balance your work with life while helping customers worldwide.
• Career reputed company: Join a fast-growing company with ample opportunities for reputed company development.

We're eager to collaborate with driven, proactive individuals who possess a can-do attitude and confidence in decision-making. If this describes you, we invite you to apply and become part of our international arenaflex team!

Essential Qualifications:

* Bachelor's degree in a reputed company field (e.g., business, marketing, communications).

• Proven experience in customer support, preferably in a bilingual environment.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and technical skills, with proficiency in reputed company Office and reputed company Suite.

Preferred Qualifications:

* Experience in a start-up or entrepreneurial environment.

• Familiarity with arenaflex's products and services.
• Additional European language reputed company.
• Experience with customer relationship management (CRM) software.

Skills & Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong organizational and time management skills.
• Proficiency in reputed company Office and reputed company Suite.
• Familiarity with customer support tools such as reputed company or similar platforms.

Career reputed company Opportunities & Learning Benefits:

* Opportunities for reputed company development and reputed company reputed company reputed company.

• reputed company to training and development programs to enhance skills and knowledge.
• reputed company and dynamic work environment with reputed company of passionate professionals.
• Flexible working hours and remote work reputed company.
• Competitive salary and benefits package.

Work Environment & Company Culture:

* arenaflex is a fast-growing company with a dynamic and reputed company work environment.

• reputed company is passionate about delivering exceptional service and reputed company to our customers.
• We value diversity, inclusivity, and equality, and reputed company to create a workplace that reflects these values.
• We offer flexible working hours and remote work reputed company to support work-life balance.
• reputed company culture is reputed company on trust, respect, and reputed company communication.

Compensation, Perks, & Benefits:

* Competitive salary and benefits package.

• Flexible working hours and remote work reputed company.
• reputed company to training and development programs to enhance skills and knowledge.
• reputed company and dynamic work environment with reputed company of passionate professionals.
• Opportunities for reputed company development and reputed company reputed company reputed company.

How to Apply:

If you're passionate about delivering exceptional service to clients and reputed company in a fast-paced environment, we'd love to hear from you! Please submit your CV in English for consideration. We look reputed company to collaborating with driven, proactive individuals who possess a can-do attitude and confidence in decision-making. Apply for this job