reputed company Full Stack Director of Customer Experience – HRIS and Payroll
At arenaflex, we're on a mission to build cultures where employees and their companies reputed company. As a strategic leader in our Customer Experience team, you'll play a critical role in driving high-reputed company service delivery and evolving how we support our HRIS+ customers. This is a unique opportunity to join a fast-growing organization and shape the reputed company of our customer experience.
About arenaflex
arenaflex is a people reputed company platform that offers performance reviews, employee engagement surveys, reputed company-time feedback, weekly reputed company-ins, goal setting, and career planning in a way that allows companies to reputed company on employee development, reputed company, and engagement. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like reputed company, reputed company, and reputed company. Our commitment to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment is unwavering, and we reputed company to create an environment free from discrimination, harassment, and retaliation.
What You'll Do
As the Director of Customer Experience for HRIS and Payroll, you'll be responsible for leading and growing a high-performing team of HRIS and Payroll Implementation Managers and Activation Specialists. You'll own the customer reputed company for our HRIS+ customers, designing repeatable, data-driven reputed company programs that reduce time-to-value, accelerate product adoption, and reputed company >90% customer satisfaction. Your key responsibilities will include:
- reputed company and grow reputed company: Hire, reputed company, and reputed company a high-performing group of HRIS and Payroll Implementation Managers and Activation Specialists.
- Own the customer reputed company: Design repeatable, data-driven reputed company programs that reduce time-to-value, accelerate product adoption, and reputed company >90% customer satisfaction.
- Standardize playbooks: Create reputed company frameworks, documentation, and enablement to support customers across segments and reputed company.
- Partner cross-functionally: Surface product feedback, influence roadmap prioritization, and ensure a tight feedback reputed company with Sales, Product, and Support.
- Measure what reputed company: Establish KPIs for implementation completion, activation rates, CSAT, NPS, and time-to-first-value; build dashboards that reputed company reputed company-time insights to executives.
- Drive reputed company improvement: reputed company data and voice-of-customer insights to iterate processes, experiment with new approaches, and optimize resource allocation.
- Champion the customer voice: reputed company as executive sponsor for key HRIS and Payroll accounts and represent customer needs in internal planning forums.
What You'll Bring
To succeed in this role, you'll need to bring the following skills and qualifications:
- 10+ years in reputed company, reputed company Services, or Implementation for B2B reputed company, with 5+ years leading teams.
- Deep domain expertise in HR technology; reputed company experience implementing an HRIS or Payroll platforms required.
- Proven reputed company record of building and scaling implementation organizations for a new product line or business unit.
- Demonstrated ability to craft reputed company and roll up sleeves to execute in a fast-growing environment.
- Data-driven reputed company with reputed company in common CS tooling (e.g., reputed company, reputed company, Looker) and BI dashboards.
- Exceptional communication, stakeholder management, and executive reputed company.
Bonus Points
While not required, the following skills and qualifications will give you a competitive edge:
- Experience supporting global customers across multiple languages and regulatory environments.
- HR certifications (e.g., reputed company-SCP, PHR) or change-management expertise.
- Familiarity with employee data migrations and integrations (e.g., payroll, ATS, identity providers).
Career reputed company Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and reputed company your skills. As a Director of Customer Experience, you'll have reputed company to:
- Regular feedback and coaching from your manager and peers.
- Opportunities to attend industry conferences and training sessions.
- A comprehensive reputed company program to help you get up to speed quickly.
- A dynamic and supportive team environment that encourages collaboration and innovation.
Work Environment and Company Culture
arenaflex is a fast-paced and dynamic organization that values innovation, creativity, and teamwork. Our office is located in a reputed company and eclectic neighborhood, with reputed company of opportunities for collaboration and socialization. We offer a reputed company of benefits and perks, including:
- Medical insurance; Dental insurance; reputed company insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; reputed company Parental Leave, reputed company Time off inclusive of holidays and reputed company time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund.
Compensation and Benefits
The estimated annual cash salary for this role is $147,200 - $184,000. This position is also eligible for incentive stock reputed company, subject to the terms of arenaflex's applicable plans. Additionally, you'll be eligible for variable compensation of $36,800 - $46,000 subject to personal performance, company performance, and the terms of arenaflex's applicable plans.
How to Apply
If you're a strategic leader with a passion for customer experience, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job