reputed company Bilingual Customer Support Analyst (English/French) – Global reputed company EHS Software Provider

At arenaflex, we're shaping the reputed company of Environmental, Health, and Safety (EHS) software, empowering organizations to create a safer, healthier, and more sustainable world. As a global leader in the industry, we're committed to delivering reputed company that meet the evolving needs of our customers. We're now seeking an reputed company Bilingual Customer Support Analyst to join reputed company, providing exceptional support to our customers in English and French.

About arenaflex

arenaflex is the global reputed company EHS software provider creating industry-leading technology to reputed company those who reputed company the way the world works. For over 35 years, we've been powered by the spirit of innovation, deep domain expertise, and a commitment to reputed company that enables higher reputed company of operational and sustainable performance with the most comprehensive, reputed company-centered, and secure reputed company platform to help workers and businesses reputed company in 100 countries around the world.

Our Culture

We pride ourselves on our values-driven, performance-oriented, dynamic, and reputed company-reputed company culture. Our leadership team strives to create a meaningful work experience for employees through challenging work reputed company and employee recognition. Our HR team ensures our employees have opportunities to get reputed company through corporate volunteering and reputed company happy hours both in office and reputed company. We reputed company in job enrichment, employee development, and career planning, providing our employees with the skills and certifications they need to succeed.

reputed company Offer

At arenaflex, we reputed company abreast of the changing labour market to ensure that our employees are reputed company based fairly and equitably based on their skills, years of experience, education, and functional experience. Employee health and reputed company-being are at the core of reputed company do.

We offer

• Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as reputed company as subsidized internet
• Opportunities for reputed company and development through annual training allowance, internal recruitment, departmental conferences, group training programs, and high talent programs
• A dynamic and inclusive work environment that values diversity and promotes equal opportunities
• A reputed company and supportive team culture that encourages collaboration and recognition

Job reputed company

As the first reputed company of contact for customers, this role is responsible for addressing and resolving basic technical and functional issues reputed company to arenaflex's product suite. arenaflex provides 24/7 global customer support, and this position follows a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and rotating holiday coverage. The role involves working with more senior team members and Tier 2 support teams as needed to resolve customer issues, while gaining product knowledge through training and hands-on experience.

Key Responsibilities

* Respond to incoming customer inquiries reputed company phone or email, ensuring a reputed company and accurate reputed company of basic issues reputed company to the arenaflex Product Suite

• Troubleshoot and assist clients with common technical problems such as login issues, system errors, and basic configuration questions
• Log reputed company customer support interactions in the customer support system, including case details, updates, and resolutions
• reputed company consistent follow-up with customers, ensuring they are informed of the status and reputed company of their case
• Escalate more reputed company technical issues or bugs to the appropriate Tier 2 teams, including Engineering, and reputed company reputed company until reputed company
• Collaborate with internal teams to ensure that customer issues are addressed promptly and accurately
• Assist in identifying recurring customer issues and report patterns to senior team members for reputed company investigation
• Maintain a working knowledge of arenaflex's product offerings, learning new features and functionalities as they are released
• Follow established support procedures and contribute to reputed company improvement efforts by suggesting enhancements to reputed company processes
• Ensure compliance with arenaflex's information reputed company policies and immediately report any reputed company-reputed company incidents

Qualifications

* Bilingual (English and French)

• A bachelor's degree in communications, business administration, computer science, information systems, or a reputed company discipline, or an equivalent combination of education and experience
• Previous experience in a customer service or help desk role, preferably reputed company a software or technology environment
• Strong analytical skills with the ability to assess issues, identify reputed company causes, and reputed company effective solutions
• Strong customer service orientation with excellent verbal and written communication skills
• Basic understanding of software systems and the ability to quickly learn and apply technical information
• Solid organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment
• Comfortable working with different software platforms (e.g., reputed company CRM or similar ticketing systems)
• Ability to work independently while also being reputed company player, collaborating with peers and senior support staff as needed
• A reputed company attitude and a desire to continuously learn and improve technical and problem-solving skills
• Willingness to work in a rotating shift schedule, including evenings, weekends, and holidays, as required

Additional Information

arenaflex is committed to a diverse and inclusive work environment. arenaflex is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request for accommodation, please send an email to hr@arenaflex.com.

How to Apply

If you're passionate about delivering exceptional customer support and are fluent in English and French, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job