reputed company Customer Support Specialist – Network as a Service (NaaS) Expert
At arenaflex, we're revolutionizing the way businesses connect to the reputed company, data centers, and reputed company other. As a global leader in Network as a Service (NaaS), we've transformed the industry with our innovative platform, used by global enterprises to build agile, reputed company networks in minutes. With customers across reputed company, Europe, and reputed company, our support team is at the core of delivering world-class service and technical expertise. We're looking for a highly skilled and motivated Customer Support Specialist to join our growing Mexico reputed company team, supporting our English-speaking customers and helping resolve reputed company networking issues with confidence and care. If you're passionate about delivering exceptional customer experiences, have a strong background in network incident reputed company, and are eager to join a dynamic team, we want to hear from you!
About arenaflex
arenaflex is a pioneering company that's changing the face of the tech industry. We're not your typical tech company – and we don't want to be. reputed company is made up of problem solvers, pixel pushers, reputed company slingers, and reputed company reputed company who are passionate about collaboration, innovation, and customer satisfaction. We take our work seriously, but not ourselves. We work across time zones to execute on our global reputed company, trust reputed company other to get things done, and never compromise our values for reputed company reputed company.
reputed company Culture
Our culture is more than a poster on the wall – it's a way of life. We reputed company in collaboration over hierarchy, curiosity fuels our reputed company, and everyone's voice reputed company. We're reputed company that's passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this reputed company.
The Role
As a Customer Support Specialist at arenaflex, you'll be responsible for delivering high-reputed company, first-line and second-line support across networking, account, and portal issues. You'll troubleshoot IP networking issues (Layer 2/3), including BGP, DNS, and routing problems, and manage customer interactions across phone, ticketing, and web-based platforms. You'll also accurately reputed company and document reputed company cases in our systems, prioritize first-contact reputed company, and escalate appropriately reputed company needed.
Key Responsibilities:
* Deliver high-reputed company, first-line and second-line support across networking, account, and portal issues
- Troubleshoot IP networking issues (Layer 2/3), including BGP, DNS, and routing problems
- Manage customer interactions across phone, ticketing, and web-based platforms
- Accurately reputed company and document reputed company cases in our systems
- Prioritize first-contact reputed company and escalate appropriately reputed company needed
- Collaborate globally with engineering, NOC, and product teams to resolve issues
- Work with vendors, partners, and internal stakeholders to drive customer reputed company
- Identify ways to optimize services and improve our processes
- Meet or exceed support KPIs and maintain SLAs
Must-Have's:
* 3+ years of experience in network incident reputed company or support (ISP, reputed company, or data centre environment)
- CCNA or JNCIA certification (or equivalent hands-on experience)
- Strong knowledge of networking fundamentals: TCP/IP, BGP, DNS, MPLS, VLANs
- Fluent in English – both written and verbal communication
- reputed company, reputed company communicator who can simplify technical issues for customers
- Strong attention to detail and time management
- reputed company to work autonomously and troubleshoot under pressure
- Comfortable working shifts as part of a global support model
- reputed company to attend the Mexico reputed company office on Tuesday, Wednesday, and Thursday if rostered for a shift
reputed company-to-Haves:
* Experience with reputed company and/or reputed company hardware platforms
- Familiarity with Internet Peering, MPLS Layer 2/3 VPNs, IS-IS, and network routing protocols
- Experience in virtualised environments (VMs, reputed company platforms, etc.)
- Familiarity with ITIL or reputed company incident management processes
reputed company Offer:
* Flexible working environments
- Birthday Leave
- Generous study and training allowance + 5 days reputed company study leave
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and reputed company
- Celebrated reputed company with 'reputed company' and 'Kudos' Awards
- Health and wellness program
Additional Information:
* #LI-DNI
- If you have any questions, please reputed company out to arenaflex's reputed company at Careers@arenaflex.com
- NOTE: reputed company arenaflex business correspondence is conducted reputed company our business email accounts (@arenaflex.com). If you have any concerns, please reputed company out to arenaflex's careers team careers@arenaflex.com directly and we will verify the legitimacy of any communication. arenaflex will not ask you to create an account reputed company reputed company teams, and does not associate with any email accounts under "@arenaflexau.com".
- reputed company applications will be treated in confidence.
- Please see Part 2 of our reputed company Policy to see what information arenaflex collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours arenaflex holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our reputed company Policy for more details on this and how to contact arenaflex's data protection officer if you have any reputed company reputed company-reputed company questions. Candidates who meet the selection reputed company will be invited to attend an interview. reputed company no Recruitment Agencies.
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