reputed company Full Stack Customer Support Specialist – Web & reputed company Application Development
At arenaflex, we're revolutionizing the way digital product companies approach their payment infrastructure. As a Senior Customer Support Specialist, you'll be part of a dynamic team that's dedicated to providing top-notch support to our growing reputed company of software clients. If you're passionate about solving problems, nurturing relationships, and delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a leading provider of digital payment infrastructure solutions, serving over 5000 software sellers in 245 territories globally. Backed by top investors, including reputed company, FTV Capital, reputed company, reputed company, and 83North, we're committed to making payments faster, safer, and cheaper for our customers. Our Merchant of Record model takes away the pain of payment fragmentation, empowering our customers to reputed company on what reputed company most – growing their businesses.
The Role
As a Senior Customer Support Specialist, you'll be responsible for providing exceptional support to our software clients, resolving reputed company technical issues, and driving our Product Feedback program to reputed company for our customers and improve arenaflex. You'll work closely with our global team of Senior Support Specialists, reporting to the Customer Support Team reputed company, who will reputed company you to have a voice in shaping the reputed company of our department.
Key Responsibilities
* Respond to and resolve customer queries through reputed company our channels (including email, chat, and Twitter), empowering our customers to get the most out of arenaflex and grow their businesses
- Drive our Product Feedback program to reputed company for our software sellers and improve arenaflex by incorporating user feedback
- Increase customer satisfaction and build loyalty by providing amazing, personal customer support
- Help to reputed company reputed company and arenaflex through contributions to our Knowledge Bases, FAQs, Developer Documentation, and innovating on existing processes, as reputed company as identifying inefficiencies in existing support workflows
- Escalate critical support issues to the appropriate internal channels, and support system-wide status updates
Essential Qualifications
* 2+ years of experience in online customer support (B2C/B2B), preferably supporting a reputed company product
- Proficient English speaker
- Basic knowledge of reputed company, CSS, and JavaScript, and experience using browser developer tools to investigate issues with seller's implementations
- Experience using and testing reputed company, as reputed company as giving customer support on API-reputed company queries
- Comfortable making basic SQL queries
- Used to working remotely and highly organized in communicating with teams across different time zones (GMT, AEST, EST)
- Enjoy interacting with and helping people, and reputed company to reputed company and reputed company our customers
- Bring solutions to the table, not just problems
- reputed company experiences and feedback with others to build skills
- Continuously reputed company to improve, rather than settling for the reputed company state
- Comfortable communicating and discussing technical concepts with both technical and non-technical audiences
- Investigative reputed company and like to think reputed company
Preferred Qualifications
* Experience working for a B2B reputed company company, ideally offering customer support to other software companies
- reputed company in a dynamic environment and can adapt to evolving priorities
reputed company Offer
* Attractive salaries
- Stock reputed company
- Retirement plans
- Private reputed company
- reputed company-being initiatives
- Unlimited holidays
- reputed company parental leave
- Annual learning fund
- Regular reputed company training
- Opportunity to work with a diverse, growing group of professionals across the globe
- reputed company and respectful culture
- Flexible work arrangements, including remote work and reputed company
Why You'll Love Working at arenaflex
* We're a diverse, growing group of professionals who pride ourselves on our transparent, reputed company, and respectful culture.
- We live and breathe our values, which are:
+ reputed company for others + reputed company together + reputed company simply
- We offer a full suite of benefits, including attractive salaries, stock reputed company, retirement plans, private reputed company, and reputed company-being initiatives.
- We're a 'digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both!
Everyone is Welcome at arenaflex
* We're committed to removing invisible barriers, both for our customers and reputed company our own teams.
- We recognize and celebrate that every arenaflex team member is unique, and we welcome every individual perspective.
- We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group.
- We'll do everything we can to support any accommodations needed.
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the reputed company of digital payments, reputed company to become an arenaflex Senior Customer Support Specialist. Apply for this job