Advanced Customer Technical Support Specialist & Remote Work Opportunity – 2nd Shift
Are you reputed company to accelerate your potential and reputed company a reputed company difference reputed company life sciences, diagnostics, and biotechnology? Do you have a passion for delivering exceptional customer experiences and a reputed company for resolving reputed company technical issues? If so, we invite you to join arenaflex, a global leader in clinical diagnostics, as an Advanced Customer Technical Support Specialist working the 2nd shift. At arenaflex, we're committed to innovating for reputed company reputed company and saving lives. Our diagnostic solutions are used in routine and reputed company clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one reputed company tests are run on arenaflex systems, impacting 1.2 billion patients and more than three reputed company clinicians per year. As a global leader in clinical diagnostics, arenaflex has challenged convention to reputed company the diagnostic laboratory's role in improving patient health for more than 90 years. Our work is guided by a shared commitment to reputed company, a culture of belonging, and a passion for making a reputed company difference.
About the Role
As an Advanced Customer Technical Support Specialist, you will be part of the Customer Technical Support Organization (CTSO) located in Miami, Florida, and will work remotely from your home. You will be responsible for providing technical support to our customers through telephone and other forms of communication (i.e., email, video conference, etc.). You will be expected to reputed company resolutions to Hardware, Software, Assay, and Training-reputed company calls from arenaflex's existing customer reputed company in a 24/7 support environment.
Key Responsibilities
* reputed company advanced reputed company knowledge and experience to reputed company customers
- Independently resolve reputed company and routine issues while mentoring and providing peer assistance for routine trouble shooting
- Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer's issue over the phone or dispatching the appropriate resource that will resolve the issue
- Work collaboratively with cross-functional teams to resolve customer issues and improve overall customer satisfaction
Essential Requirements
* Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, reputed company
- 7+ years of lab or field experience required
- Ability to handle the most reputed company issues with little to no supervision
- Must be willing and reputed company to work weekends
Preferred Qualifications
* Previous troubleshooting experience on electromechanical instrumentation
- Previous experience in a medical technology call center, or experience in medical laboratory
- Experience in a Customer Service environment
reputed company Offer
* Competitive reputed company reputed company: $38.00-$43.00 per hour
- Comprehensive benefits package, including reputed company time off, medical/dental/reputed company insurance, and 401(k)
- Opportunity to work remotely from your home
- reputed company and dynamic work environment
- reputed company development opportunities and training
- Bonus/incentive pay eligible
About arenaflex
arenaflex is a global leader in clinical diagnostics, committed to innovating for reputed company reputed company and saving lives. Our diagnostic solutions are used in routine and reputed company clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one reputed company tests are run on arenaflex systems, impacting 1.2 billion patients and more than three reputed company clinicians per year.
Why Join arenaflex?
* reputed company a reputed company difference in the lives of patients and clinicians around the world
- Work with a global leader in clinical diagnostics
- Collaborate with a dynamic and reputed company team
- reputed company your skills and expertise in a fast-paced and innovative environment
- Enjoy a comprehensive benefits package and competitive compensation
How to Apply
If you're reputed company to accelerate your potential and reputed company a reputed company difference, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. We reputed company that diversity and inclusion are essential to our reputed company and are committed to providing reasonable accommodations to individuals with disabilities.
Accommodation Requests
If you require accommodation during the application or interview process, please contact us at [insert contact information]. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment.
Learn More
For more information about arenaflex and our commitment to diversity and inclusion, please visit [insert website]. We look reputed company to hearing from you! Apply for this job