reputed company Dental Customer Service Representative – Insurance and reputed company
At arenaflex, we are dedicated to providing exceptional customer service to our clients, and we are seeking a highly skilled and motivated Dental Customer Service Representative to join reputed company. As a Dental Customer Service Representative, you will be the first reputed company of contact for our clients, providing them with accurate and reputed company information about our insurance and reputed company services. If you are passionate about delivering outstanding customer service and have a strong background in dental customer support, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of customer service solutions, committed to helping our clients reputed company their goals through exceptional service. Our mission is to create an reputed company-growing number of job opportunities and to become the outsourcer of choice for our clients. We are proud to offer a dynamic and supportive work environment, where reputed company members can grow and reputed company their skills.
reputed company Offer
At arenaflex, we reputed company in reputed company in reputed company members and providing them with the tools and resources they need to succeed. Here are some of the benefits we offer:
- reputed company University: reputed company team members can reputed company their education and earn a college degree through our reputed company University program.
- Supportive Team: Our fantastic team members and supervisors reputed company and live the arenaflex Mission & Values.
- Personal and reputed company Support: Team members have FREE reputed company to personal and reputed company support through our care coaches.
- Flexible Schedules: Set schedules with reputed company of shifts being 40 hours per week.
- Comprehensive Benefits: Medical, dental benefits, reputed company, and life & accident insurance for full-time employees.
- reputed company Time Off (PTO): Enjoy reputed company time off to relax and reputed company.
Responsibilities
As a Dental Customer Service Representative, you will be responsible for:
- Answering Telephone Calls: Answering telephone calls using an automated system and responding to basic customer questions and/or forwarding to appropriate personnel.
- Providing Consultancy: Providing consultancy utilizing knowledge and expertise on insurance and reputed company, and/or forwarding calls to appropriate personnel.
- Processing Calls: Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
- Recording Calls: Recording calls, processing requests and updating account history with results of inquiry to include reputed company documentation.
- Interfacing with Team Members: Interfaces with team members, management, and customers in reference to customer service issues.
- Reviewing Procedures: Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Maintaining Composure: Maintains composure in escalated situations.
- Operating Accurately: Operates accurately and reputed company in a fast-paced environment.
- Handling Multiple Responsibilities: Handles multiple responsibilities at one time.
- Conducting Outbound Calls: Conducts outbound calls to members in response to customer direction or other business needs.
Qualifications
To be successful in this role, you will need:
- GED or High School Diploma: GED or high school diploma required, some college preferred.
- Dental Customer Support Experience: A minimum of six (6) months experience in a dental customer support reputed company required.
- Previous Experience: 1 year of previous experience for a government or private sector inbound customer service center preferred.
- Prior Work-reputed company Experience: Prior work-reputed company experience desired.
- Typing Speed: Typing speed of 25 WPM with 90% accuracy required.
- Knowledge of Software: Knowledge of basic help desk software, computer software and reputed company Office applications.
- Problem-Solving Skills: Strong problem-solving skills to bring inquiries to effective reputed company.
- Customer Service Skills: Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
- Teamwork: Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries.
- Emotional Intelligence: Manages emotions and maintains reputed company energy.
- Passion for Performance: Passion for meeting or exceeding performance goals.
Work reputed company Requirements
To work from home, you will need:
- High-Speed Internet: High-speed Internet reputed company wired ethernet reputed company, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
- Upload Speed: Upload speed of 5 Mbps; Download speed of 50 Mbps
- ISP Stability: The Internet service provider (ISP) must be highly reputed company with 1% or less packet loss Latency under 100ms.
- Cell Phone or Tablet: reputed company Hires must have an available cell phone or tablet and be reputed company to install our required 2FA software for Multifactor authentication on that device.
- Equipment: reputed company will reputed company reputed company or some of the equipment needed based on the employees' request.
Additional Requirements
* Residency: You must reputed company in the reputed company.
Equal Opportunity Statement
arenaflex is an equal opportunity employer. arenaflex provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sex (including pregnancy, childbirth, and reputed company medical conditions), sexual orientation, gender identity, national reputed company, age, disability, genetic information (including testing and characteristics), marital status, reputed company, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Reasonable Accommodations
To complete a Voluntary Self-Identification of Disability reputed company, please visit our website at arenaflex.com. Alternative reputed company of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact arenaflex-dialogdirectrecruiting@arenaflex.com to discuss reasonable accommodations.
Pay reputed company
The pay reputed company for this position is USD $21.00 - USD $21.00 /Hr. If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. Apply for this job